Housing Liaison Team Leader

London Borough of Newham; Greater London; On-site; GBP 47,000 - 51,000; Full time

Job summary

London Borough of Newham is seeking a Housing Liaison Team Leader to guide a team of Housing Liaison Officers delivering front-line housing management services across Newham. The role covers tenancy and neighbourhood management, estate services and service improvement.

You will lead on tenancy audits, PCFRAs and compliance with housing standards, while coordinating inspections and engaging with residents and partners to sustain tenancies and enhance estates.

Qualifications

• Experience managing and motivating housing management teams within a social housing environment.
• Strong knowledge of housing legislation, tenancy management, leasehold services and safeguarding responsibilities.
• Experience overseeing compliance-focused programmes, including tenancy audits, block and estate inspections and resident safety initiatives.
• Excellent communication, stakeholder management and problem-solving skills.
• A strong commitment to customer service, resident engagement and continuous improvement.

Responsibilities

• Lead, motivate and develop a team delivering high-quality housing management services.
• Oversee tenancy management, leasehold matters, tenancy breaches and complex resident cases.
• Coordinate and monitor block and estate inspections, ensuring timely follow-up actions and service improvements.
• Oversee Tenancy Audits, ensuring tenancy records are accurate and compliance requirements are met.
• Oversee the completion and Person-Centred Fire Risk Assessments (PCFRAs) and associated actions for vulnerable residents.
• Ensure compliance with all Housing Liaison Officer (HLO) service standards, policies, KPIs and statutory obligations.
• Lead responses to anti-social behaviour, neighbourhood issues and tenancy enforcement matters.
• Work closely with residents, stakeholders, contractors and partner agencies to improve estates and neighbourhoods.
• Support vulnerable residents to sustain their tenancies and access appropriate services.

Skills

Housing management

Stakeholder management

Communication

Problem solving

Customer service

Leadership

Job description

£47,262 - £50,676 per annum

Housing Services | London Borough of Newham

Job Description

Housing Liaison Team Leader

£47,262 - £50,676 per annum

Housing Services | London Borough of Newham

Are you an experienced housing professional with a passion for delivering excellent resident services and leading a high-performing team?

We are looking for a Housing Liaison Team Leader to lead a team of Housing Liaison Officers delivering front-line housing management services across Newham. This is a varied and rewarding role with responsibility for tenancy and neighbourhood management, estate services, resident engagement, compliance monitoring and service improvement.

What You’ll Do

• Lead, motivate and develop a team delivering high-quality housing management services.
• Oversee tenancy management, leasehold matters, tenancy breaches and complex resident cases.
• Coordinate and monitor block and estate inspections, ensuring timely follow-up actions and service improvements.
• Oversee Tenancy Audits, ensuring tenancy records are accurate and compliance requirements are met.
• Oversee the completion and Person-Centred Fire Risk Assessments (PCFRAs) and associated actions for vulnerable residents.
• Ensure compliance with all Housing Liaison Officer (HLO) service standards, policies, KPIs and statutory obligations.
• Lead responses to anti-social behaviour, neighbourhood issues and tenancy enforcement matters.
• Work closely with residents, stakeholders, contractors and partner agencies to improve estates and neighbourhoods.
• Support vulnerable residents to sustain their tenancies and access appropriate services.

About You

You will have:

• Experience managing and motivating housing management teams within a social housing environment.
• Strong knowledge of housing legislation, tenancy management, leasehold services and safeguarding responsibilities.
• Experience overseeing compliance-focused programmes, including tenancy audits, block and estate inspections and resident safety initiatives.
• Excellent communication, stakeholder management and problem-solving skills.
• A strong commitment to customer service, resident engagement and continuous improvement.

Why Join Newham?

At Newham, people are at the heart of everything we do. This is an opportunity to make a real difference in one of London's most diverse boroughs while leading a team that delivers essential services to thousands of residents.

Join us and help create safer, cleaner and stronger communities for Newham residents.

If you have any questions or would like an informal chat about the opportunity, please contact Lorraine Squire, Resident Services Manager [e-mail]

Please view JD here

closing date: 12th November 2026

Additional Information

We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us.

The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by https://www.cifas.org.uk/fpn .

About Us

The London Borough of Newham is located only 5 miles east of London. It is well positioned with access to all major networks in London and the south east. It is well connected by public transport with, bus, tube and DLR. When the Crossrail service opens it will call at Custom House close to our council offices and also Stratford station and from there to central London. The London City Airport which serves major European cities is located at Royal Albert Dock. Newham has the youngest overall population in the country. It was one of the six host boroughs for the 2012 Summer Olympics and contains most of the Olympic Park including the London Stadium. It has a thriving arts quarter with the Theatre Royal Stratford East offering excellent entertainment for all the family. There is the University of East London which has two campuses in Newham, one in Stratford and another next to the regenerated Royal Albert Dock. It also has a large Westfield shopping Centre in Stratford which has all the major retailers there.