Housing Lettings Officer

Harrow Council; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Harrow Council is seeking a committed Housing Lettings Officer to manage a range of non-complex housing management enquiries and provide timely, accurate information to residents and colleagues. The post includes signing up new tenants through face-to-face appointments, responding to general enquiries and assisting with day-to-day tenancy management and enforcement across the borough.

The successful candidate will carry out home visits, facilitate access for safety checks such as gas servicing

Qualifications

• Understanding of housing service delivery, government policy, legislation.
• Working knowledge of housing and public sector legislation.
• Knowledge of basic property repairs and maintenance.
• Basic knowledge of welfare benefits.
• Awareness of the needs of minority groups and barriers to accessing services.
• Experience in a pressured, customer-focused environment.
• Experience working in a diverse environment.
• Experience using problem solving techniques.
• 5 GCSEs (A-C) including English and Maths, or equivalent experience.
• A current clean UK driving licence.

Responsibilities

• Sign up new tenants through face-to-face appointments.
• Respond to general enquiries and correspondence promptly.
• Assist with day-to-day tenancy management and enforcement.
• Carry out home visits across the borough.
• Coordinate essential safety checks (gas servicing, EICR).
• Ensure compliance with statutory requirements.

Skills

Housing policy knowledge

Public sector legislation

Customer service

Communication skills

Problem solving

Education

5 GCSEs (A-C) incl English & Maths

Tools

Driving licence

Vehicle access

Job description

Overview

The London Borough of Harrow is seeking a committed and customer-focused Housing Lettings Officer to manage a wide range of non-complex housing management enquiries and provide timely, accurate information to both residents and colleagues. As part of the Housing team, the postholder will play a key role in supporting core functions, including signing up new tenants through face-to-face appointments, responding to general enquiries and correspondence, and assisting with day-to-day tenancy management and enforcement.

Overview

The London Borough of Harrow is seeking a committed and customer-focused Housing Lettings Officer to manage a wide range of non-complex housing management enquiries and provide timely, accurate information to both residents and colleagues. As part of the Housing team, the postholder will play a key role in supporting core functions, including signing up new tenants through face-to-face appointments, responding to general enquiries and correspondence, and assisting with day-to-day tenancy management and enforcement. The successful candidate will actively contribute to promoting community engagement and building positive relationships within Harrow's diverse communities. This includes carrying out home visits where necessary, facilitating access for essential safety checks such as gas servicing and Electrical Installation Condition Reports (EICR), and ensuring compliance with statutory requirements. The Housing Lettings Officer will be expected to work proactively, demonstrate strong communication and organisational skills, and maintain a high standard of customer service while supporting the wider objectives of the Housing service. As the role requires regular travel across the borough to conduct home visits, tenant sign-ups, property inspections, and community engagement activities, the successful candidate must hold a full, clean UK driving licence and have access to a vehicle. The postholder should be able to work independently, manage a varied workload, and respond flexibly to the needs of residents and the service.

About You

The successful candidate will have:

• Understanding of housing service delivery, government policy,
• legislation and equalities related to tenancy management
• Working knowledge of housing and public sector legislation
• Knowledge of basic property repairs and maintenance
• Basic knowledge of welfare benefits
• Awareness of the needs of minority groups and barriers to accessing services
• Experience working in a pressured, customer-focused environment
• Experience working in a diverse environment
• Experience using problem solving techniques
• 5 GCSEs (A-C) including English and Maths, or equivalent experience
• A current clean UK (or equivalent) driving licence.

Related Documents

For more information, please refer to the Role Profile/Selection Criteria