Lettings Support Officer

The Methodist Church in Britain; Christchurch; Sur place; GBP 25 000 - 36 000; Temps partiel

Avantages offerts par ce poste

Part-time working available

Résumé du poste

BCP Council invites applications for a Lettings Officer in its Housing and Protection team. The role covers letting empty homes and managing tenancies, including nominations, mutual exchanges, and changes, with resident guidance and partner liaison.

Applicants should have social housing experience and knowledge of housing legislation. Part-time working is available, and right to work in the UK is required.

Qualifications

• 2 A Levels, CIH Level 3 (or above), or equivalent experience.
• Minimum 12 months' social housing experience.
• Knowledge of housing policy, procedure and legislation.
• Experience managing lettings, mutual exchanges, tenancy changes or successions.
• Experience of administrative work in a busy environment.
• Experience supporting customers through varied communication channels.

Responsabilités

• Manage a caseload for timely, accurate letting of empty homes, including advertising, processing nominations and preparing tenancy documents.
• Manage the end-to-end mutual exchange process in line with statutory requirements and BCP Homes policies.
• Administer tenancy changes, including successions, joint tenancies and household amendments.
• Advise and inform residents on a range of housing matters.
• Respond to customer enquiries and work with partners to resolve issues.
• Support service improvements and enhance the customer experience.

Connaissances

Organisation

Customer service

Stakeholder relations

IT skills

Problem solving

Communication

Formation

2 A Levels, CIH Level 3 (or above), or equivalent experience

Outils

Housing management systems

Microsoft Office

Description du poste

This lettings role in BCP Council's Housing and Protection department focuses on housing administration for empty homes and tenancies. The work runs from advertising and nominating properties through to mutual exchanges, successions and joint tenancies, with resident advice and partner liaison alongside. Applicants need prior social housing experience and a grasp of housing legislation, and part-time working is an option. Only candidates with existing right to work in the UK can be considered, as visa sponsorship is not available.

What the job involves

• Manage a caseload for timely, accurate letting of empty homes, including advertising, processing nominations and preparing tenancy documents
• Manage the end-to-end mutual exchange process in line with statutory requirements and BCP Homes policies
• Administer tenancy changes, including successions, joint tenancies and household amendments
• Advise and inform residents on a range of housing matters
• Respond to customer enquiries and work with partners to resolve issues
• Support service improvements and enhance the customer experience

Qualifications

• 2 A Levels, CIH Level 3 (or above), or equivalent experience

Experience

• Minimum of 12 months' social housing experience
• Knowledge of housing policy, procedure and legislation
• Experience managing lettings, mutual exchanges, tenancy changes or successions
• Experience of administrative work in a busy environment
• Experience supporting customers through varied communication channels

Skills & knowledge

• Strong organisational skills and attention to detail, meeting deadlines and targets
• Excellent customer service skills
• Ability to build positive working relationships with colleagues, residents and stakeholders
• Strong IT skills, including housing management systems and Microsoft Office
• Proactive problem-solving and service improvement
• Strong written and verbal communication

Checks & eligibility

• DBS check at the appropriate level
• Existing right to work in the UK (no visa sponsorship)

What’s offered

• Clear progression within a defined pay band
• Enhanced employee benefits under the new Pay and Reward package
• Part-time working available