Lettings & Property Manager

MCR Property Group; Coventry; On-site; GBP 31,500 - 38,500; Full time

Benefits offered by this job

Pension

23 days annual leave (+ birthday off)

Professional development opportunities

Free eye test voucher

Job summary

MCR Property Group is seeking a Lettings & Property Manager to operate on-site in Coventry, supporting lettings and block management teams. The role requires a proactive, well-organised individual with lettings experience and a full UK driving licence.

Typical duties include tenant liaison, inspections, and on-site operations across multiple locations. The position is office-based in Coventry with occasional travel to other locations.

Qualifications

• Prior lettings or property management experience.
• Ability to handle tenant inquiries calmly and professionally.
• Strong customer service and organisational skills.
• Proficient with Microsoft Office and property management systems.

Responsibilities

• Assist the lettings team with inspections and ensuring units meet required standards prior to occupation.
• Provide visible on-site presence, respond to tenant queries and resolve issues.
• Support the block management team with routine inspections and report maintenance or safety concerns.
• Act as a key point of contact between tenants, lettings and block management for smooth day-to-day operations.
• Maintain records, schedule appointments, prepare reports, supervise contractors and assist with move-in/move-out processes.
• Provide flexible on-site support to meet operational needs.

Skills

Lettings experience

Property management

Customer service

Organised multitasking

Microsoft Office

Property management systems

Tools

Microsoft Office

Job description

Job title: Lettings & Property Manager

Location: Coventry, Warwickshire (office based)

Duration: Permanent, Full‑time (part‑time applications considered)

About MCR Property Group

MCR Property Group is a leading independent real estate investment and development company with a strong UK presence, operating from offices in London, Manchester, Birmingham, and Glasgow. Our primary focus is the delivery of new residential and industrial developments alongside the active management of a diverse property portfolio, which includes approximately 5,000 residential plots and commercial and industrial assets with a value in excess of £2 billion.

The Role

The successful candidate will support both the lettings and block management teams, providing essential on‑site assistance across property viewings, inspections, customer service, and administrative duties. The role requires a proactive and organised individual with previous lettings experience, comfortable managing multiple priorities while delivering a high standard of service to tenants and internal stakeholders.

Key responsibilities include:

• Assisting the lettings team with property inspections and ensuring all units meet the required standards prior to occupation.
• Providing a visible on‑site presence, responding to tenant queries, resolving issues professionally, and contributing to a positive customer experience.
• Supporting the block management team through routine building inspections, identifying and reporting maintenance or safety concerns, and assisting with general on‑site operations.
• Acting as a key point of contact between tenants, the lettings team, and block management to ensure clear communication and smooth day‑to‑day running of the development.
• Maintaining accurate records, scheduling appointments, preparing reports, supervising contractors and tradespeople, and assisting with both move‑in and move‑out processes.
• Providing flexible on‑site support as required by both teams, adapting to operational needs.

About You

The ideal candidate will possess the following skills and expertise:

• Prior expertise within lettings or property management.
• Experience dealing with tenant enquiries and concerns in a calm and professional manner.
• Strong customer service skills.
• Highly organised and capable of multi‑tasking effectively.
• Confident, articulate, able to work independently as well as part of a team, and with a strong sense of ownership.
• Proficiency in Microsoft Office (preferred).
• Familiarity with property management systems.
• Strong written and verbal communication skills, with the ability to adapt messaging for different audiences.
• Proactive and organised problem‑solving approach, with the ability to support and coordinate multiple tasks.
• Excellent attention to detail.
• Working hours are 40 hours per week, with some flexibility required to cover tenant needs and operational demands.
• Role based on‑site in Coventry with regular travel to other locations when required.
• A full UK driving licence is essential.

Salary: Circa £35,000 per annum, depending on experience (DOE). Part‑time applications will also be considered, with reduced hours and a pro‑rata salary.

MCR Benefits

• Pension
• 23 days annual leave (increasing by 1 day per year of service up to a maximum of 25 days), plus all statutory bank holidays and your birthday off as an additional paid day of leave to celebrate.
• Professional development opportunities.
• Free eye test voucher, reclaim cost.