Senior Lettings & Property Manager

MCR Property Group; Manchester; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Pension

23 days annual leave (plus birthday)

Professional development opportunities

Free eye test voucher

Job summary

MCR Property Group is seeking a Senior Lettings & Property Manager to lead the lettings team in Manchester and oversee a Northwest portfolio. You will ensure high occupancy, handle on-site viewings, inspections and tenant service, while managing admin tasks and coordination with contractors.

You will be the on-site point of contact, resolving tenant queries and driving a positive customer experience, with travel to other locations as required and a strong emphasis on ownership and teamwork.

Qualifications

• Prior expertise within lettings or Property management.
• Experience handling tenant enquiries and concerns.
• Strong customer service skills.
• Highly organised and able to multi-task.
• Able to work independently and as part of a team with ownership.
• Proficiency in Microsoft Office.
• Familiarity with property management systems.
• Strong written and verbal communication.
• Excellent attention to detail.
• 40 hours per week with flexible hours to cover tenant needs.
• Role based onsite in Manchester with travel to other locations as required.
• Full UK driving license is essential.

Responsibilities

• Oversee the lettings team in Manchester and manage a portfolio across the Northwest.
• Ensure occupancy levels and provide onsite support for viewings, inspections, customer service and admin tasks.
• Respond to tenant queries, resolve issues professionally and maintain positive customer experience.
• Act as a liaison between tenants, lettings team and block management for clear communication and smooth daily operations.
• Maintain accurate records, schedule appointments, prepare reports and supervise contractors and tradespeople.
• Assist with move-in and move-out processes and provide flexible onsite support as needed.

Skills

Lettings/Property management

Tenant enquiries

Customer service

Organisation

Ownership

MS Office

Property management software

Communication

Attention to detail

Problem solving

Driving license

Job description

Job title: Senior Lettings & Property Manager

Location: Manchester office based

Duration: Permanent, Full time

About MCR Property Group

MCR Property Group is a leading independent real estate investment and development company with a strong UK presence, operating from offices in London, Manchester, Birmingham, and Glasgow. Our primary focus is the delivery of new residential and industrial developments alongside the active management of a diverse property portfolio, which includes approximately 5,000 residential plots and commercial and industrial assets with a value in excess of £2 billion

Our Current Requirement - The Role

The successful candidate will play a key role in overseeing the lettings team in Manchester, managing a portfolio of properties across the Northwest. You will be responsible for occupancy levels, providing essential onsite assistance across property viewings, inspections, customer service, and administrative duties. The position requires a proactive and organised individual with previous lettings experience who is comfortable managing multiple priorities and a small team while delivering a high standard of service to tenants and internal stakeholders.

You will also provide a visible onsite presence, responding to tenant queries, resolving issues professionally, and contributing to a positive customer experience.

Acting as a key point of contact between tenants, the lettings team, and block management, you will help ensure clear communication and the smooth day-to-day running of the development.

General administrative responsibilities will include maintaining accurate records, scheduling appointments, preparing reports, supervising contractors and tradespeople, and assisting with both move-in and move-out processes to ensure a seamless experience for tenants. You will also provide flexible onsite support as required by both teams, adapting to operational needs as they arise.

About You

Skills/Requirements

• Prior expertise within lettings orProperty management
• Prior expertise in dealing with and handling tenant enquiries and concerns (with a calm and professional manner)
• Demonstrate strong customer service skills
• Highly organise and capable of multi-tasking effectively
• Be confident, articulate and the ability to work both independently and as part of a wide teamand combined with s strong sense of ownership
• Proficiency in Microsoft Office (preferred)
• Familiarity with property management systems
• Strong written and verbal communication skills are essential and the ability to adapt your messaging for different audiences/stakeholders
• Have a high level of attention to detail and a proactive approach to problem-solving
• A proactive and organised approach to problem solving, with the ability to support and coordinate multiple tasks
• Excellent attention to detail
• Working hours are 40 hours per week, although some flexibility will be required to cover and meet tenant needs and operational demands.
• The role will be based onsite in Manchester with regular travel to other locations when required
• A full Uk driving license is essential

Salary:Circa £40,000 per annum, depending on experience (DOE).

MCR Benefits

• Pension
• 23 days annual leave(increasing by 1 day per year of service up to a maximum of 25 days), plus all statutory bank holidays and your birthday off as an additional paid day of leave to celebrate
• Professional development opportunities
• Free eye test voucher/ reclaim costs