Lettings Manager- Farnborough

Remarkable Jobs Limited; Farnborough; On-site; GBP 45,000 - 65,000; Full time

Job summary

Remarkable Jobs Limited, recruiting on behalf of a respected independent estate agency in Farnborough, seeks an experienced Lettings Manager to lead the lettings team and drive performance while developing new business and delivering outstanding customer service.

Working closely with hands-on directors, you will manage day-to-day operations, mentor staff, conduct market valuations, and build strong relationships with landlords and tenants to support growth and compliance across the local market.

Qualifications

• Proven experience in residential lettings at senior level.
• Track record of generating new business and achieving targets.
• Strong leadership and ability to motivate a team.
• Excellent communication and relationship-building skills.
• Commercially minded with customer-focused approach.

Responsibilities

• Lead and manage the lettings department on a day-to-day basis.
• Drive lettings performance, increase instructions and market share.
• Proactively generate new business with landlords and investors.
• Conduct market appraisals and rental valuations with expert guidance.
• Coach and develop the lettings team and monitor performance.
• Oversee marketing, enquiries, viewings, negotiations and progression.
• Maintain relationships with landlords, tenants and key stakeholders.
• Ensure compliance with legislation and company procedures.
• Handle complex enquiries and maintain high customer satisfaction.
• Collaborate with directors to identify growth opportunities.

Skills

Leadership

Client relationships

Negotiation

Market knowledge

Communication

Job description

Salary: Competitive Salary + Commission (DOE)

Remarkable Jobs is delighted to be recruiting on behalf of a highly regarded, independent estate agency based in Farnborough. Our client has built an excellent reputation for delivering outstanding customer service, combining extensive local property knowledge with a friendly, professional and personal approach.

This is a fantastic opportunity for an experienced and driven

Lettings Manager to take a leading role within an established agency, driving lettings performance, developing new business and delivering exceptional customer service.

Working closely with hands-on directors, the successful candidate will have the opportunity to make a genuine impact on the continued success and growth of the lettings department.

Key Responsibilities

• Lead and manage the day-to-day operations of the lettings department, ensuring a professional and efficient service.
• Drive lettings performance, identifying opportunities to increase instructions, revenue and market share.
• Proactively generate new business, building relationships with landlords, investors and prospective clients.
• Conduct market appraisals and rental valuations, providing expert advice on local market conditions.
• Manage and motivate the lettings team, supporting individual performance and development.
• Oversee property marketing, enquiries, viewings, negotiations and tenancy progression.
• Build and maintain strong relationships with landlords, tenants and key stakeholders.
• Monitor departmental performance, ensuring targets and business objectives are achieved.
• Ensure lettings activities comply with relevant legislation, regulations and company procedures.
• Handle complex enquiries and resolve issues professionally, maintaining excellent customer satisfaction.
• Work closely with the directors to identify opportunities for business development and continued growth.
• Maintain an excellent understanding of the local lettings market, competitor activity and rental trends.

About You

• Proven experience within residential lettings, ideally at Senior Lettings Negotiator, Assistant Lettings Manager or Lettings Manager level.
• Strong knowledge of the residential lettings process, rental valuations and relevant property legislation.
• A successful track record of generating new business, winning instructions and achieving targets.
• Confident leadership skills, with the ability to motivate, support and develop a team.
• Excellent communication, negotiation and relationship-building skills.
• Commercially minded, proactive and motivated to drive business growth.
• Passionate about delivering exceptional customer service and building long-term client relationships.
• Highly organised, with the ability to manage competing priorities in a busy environment.
• Knowledge of Farnborough and surrounding property markets would be advantageous.
• Full UK driving licence preferred.

Why Join Our Client?

• Outstanding Reputation: Join a highly respected independent agency with an excellent 4.9/5 customer rating.
• Independent, Director-Led Business: Work directly with experienced, hands-on directors in a professional and personable environment.
• Opportunity to Make an Impact: Take ownership of lettings performance and play a key role in the continued growth and success of the department.
• Established Local Presence: Join a business with extensive market knowledge across Farnborough, Camberley, Fleet, Aldershot and surrounding areas.
• Strong Property Marketing: Benefit from professional property marketing and exposure through leading property portals, including Rightmove and Zoopla.
• Business Development Opportunities: Build on an established reputation while developing new landlord relationships and growing the lettings portfolio.
• Customer-Focused Culture: Become part of a business that genuinely values professionalism, communication and long-term relationships.
• Collaborative Working Environment: Enjoy the benefits of an independent agency where decisions can be made quickly and individual contributions are recognised.