Lettings Coordinator: Listings, Compliance & Customer Care

Confidential; Richmond; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Benefits package

Career development

Training opportunities

Job summary

Confidential is seeking a highly organised Lettings Coordinator to support a busy lettings team in Richmond. You will act as a central point of contact for landlords, tenants and applicants, ensuring properties are compliant, marketed effectively and ready for tenancy.

This office-based role offers Monday to Friday, a 9am to 6pm schedule, and a competitive salary with a generous benefits package. You will showcase strong IT skills, excellent communication, and outstanding attention to detail to

Qualifications

• Experience in administrative roles, ideally in lettings or customer-focused environments.
• Strong IT skills with Microsoft Office and related tools.
• Excellent written and verbal communication abilities.
• Outstanding organisational skills with the ability to manage multiple priorities.

Responsibilities

• Managing landlord onboarding and compliance processes prior to marketing properties.
• Preparing and issuing tenancy-related documentation.
• Creating and updating property listings and records on internal systems.
• Coordinating photography, EPCs and floorplans with external suppliers.
• Producing marketing materials and property brochures.
• Liaising with management and progression teams to ensure documentation is in place.
• Providing a high standard of customer service to landlords, tenants and applicants.
• Handling incoming enquiries and telephone calls professionally.
• Arranging meetings and supporting wider team administration.
• Processing invoices and general office administration.
• Assisting with audit preparation.
• Keeping up to date with industry legislation and compliance requirements.

Skills

Administrative experience

Microsoft Office

Written and verbal communication

Organisational skills

Telephone manner

Attention to detail

Customer service

Tools

Microsoft Office

Job description

Confidential is seeking a highly organised Lettings Coordinator to support a busy lettings team in Richmond. You will act as a central point of contact for landlords, tenants and applicants, ensuring properties are compliant, marketed effectively and ready for tenancy.

This office-based role offers Monday to Friday, a 9am to 6pm schedule, and a competitive salary with a generous benefits package. You will showcase strong IT skills, excellent communication, and outstanding attention to detail to