Lettings Assistant - Flexible Hours & Social Impact

Riverside; Liverpool; On-site; GBP 25,000 - 27,000; Full time

Job summary

Riverside is seeking a Lettings Assistant based in Walton, Liverpool, on a fixed-term contract for 5 months. The role involves end-to-end lettings support, tenancy creation, and ensuring compliance and customer satisfaction. The post requires 35 hours per week, Monday to Friday, with a focus on social housing lettings and efficient property turnover.

Salary starts at £24,642.28 per annum, with a potential £27,063.20 after 12 months based on performance. Sponsorship is not available.

Qualifications

• Demonstrable commitment to Our Riverside Way values.
• Proven ability to show initiative and take ownership of tasks.
• A strong customer focus, with excellent written and verbal communication skills.
• Proficient in use of Microsoft Office Suite.
• Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.
• Proactive approach, able to work flexibly and adapt to changing situations.

Responsibilities

• Support end to end management of empty homes, from the point that notice is received (or handover date is received), to the creation of the new tenancy on the housing management system. Work collaboratively with Lettings Officers and Team Leaders to ensure that properties are let as quickly as possible, to the required standard.
• Produce letters to outgoing customers using relevant templates to confirm that their notice to end their tenancy has been received.
• Update customer housing applications where Choice-Based Lettings and Common Housing Register (CHR) partnerships delegate this responsibility to housing providers.
• Advertise properties in line with lettings policies and strategies, using CBL and CHR partnerships, local nomination arrangements and online advertising as appropriate.
• Carry out appropriate pre-tenancy checks for management lets, including an income and expenditure check, to support customers to ensure that they are able to afford the property and referring on for specialist support as appropriate. Support with on-boarding new customers through the Digital Tenancy Sign Up portal.
• Prepare sign up documentation and create tenancies in the housing management system. Complete and upload the CORE form for all lettings.
• Ensure compliance with Group requirements in Health & Safety, Safeguarding, Equality & Diversity and Data Protection.

Skills

Microsoft Office

Customer focus

Communication

Attention to detail

Time management

Proactive

Tools

Open Housing

Salesforce

Microsoft Dynamics CE

Job description

Riverside is seeking a Lettings Assistant based in Walton, Liverpool, on a fixed-term contract for 5 months. The role involves end-to-end lettings support, tenancy creation, and ensuring compliance and customer satisfaction. The post requires 35 hours per week, Monday to Friday, with a focus on social housing lettings and efficient property turnover.

Salary starts at £24,642.28 per annum, with a potential £27,063.20 after 12 months based on performance. Sponsorship is not available.