Lettings Assistant

Riverside; Liverpool; On-site; GBP 25,000 - 27,000; Full time

Job summary

Riverside is seeking a Lettings Assistant based in Walton, Liverpool, on a fixed-term contract for 5 months. The role involves end-to-end lettings support, tenancy creation, and ensuring compliance and customer satisfaction. The post requires 35 hours per week, Monday to Friday, with a focus on social housing lettings and efficient property turnover.

Salary starts at £24,642.28 per annum, with a potential £27,063.20 after 12 months based on performance. Sponsorship is not available.

Qualifications

• Demonstrable commitment to Our Riverside Way values.
• Proven ability to show initiative and take ownership of tasks.
• A strong customer focus, with excellent written and verbal communication skills.
• Proficient in use of Microsoft Office Suite.
• Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.
• Proactive approach, able to work flexibly and adapt to changing situations.

Responsibilities

• Support end to end management of empty homes, from the point that notice is received (or handover date is received), to the creation of the new tenancy on the housing management system. Work collaboratively with Lettings Officers and Team Leaders to ensure that properties are let as quickly as possible, to the required standard.
• Produce letters to outgoing customers using relevant templates to confirm that their notice to end their tenancy has been received.
• Update customer housing applications where Choice-Based Lettings and Common Housing Register (CHR) partnerships delegate this responsibility to housing providers.
• Advertise properties in line with lettings policies and strategies, using CBL and CHR partnerships, local nomination arrangements and online advertising as appropriate.
• Carry out appropriate pre-tenancy checks for management lets, including an income and expenditure check, to support customers to ensure that they are able to afford the property and referring on for specialist support as appropriate. Support with on-boarding new customers through the Digital Tenancy Sign Up portal.
• Prepare sign up documentation and create tenancies in the housing management system. Complete and upload the CORE form for all lettings.
• Ensure compliance with Group requirements in Health & Safety, Safeguarding, Equality & Diversity and Data Protection.

Skills

Microsoft Office

Customer focus

Communication

Attention to detail

Time management

Proactive

Tools

Open Housing

Salesforce

Microsoft Dynamics CE

Job description

Job Description

Job Title: Lettings Assistant

Contract Type: Fixed Term Contract for 5 months

Salary: £24,642.28 Per Annum (£27,063.20 is achieved after 12 months successful performance in the role) Per Annum

Working Hours: 35 hours per week

Working Pattern: Monday to Friday, located role

Location: Walton, Liverpool

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as a Letting Assistant

Deliver a quality lettings service for social housing, ensuring that homes are let quickly and appropriately, at the required standard, minimising rent lost through empty homes. Role model Our Riverside Way values and work closely with other teams to ensure that services meet our aspirations, and that our customers trust us to deliver on our commitments.

About you

• Demonstrable commitment to Our Riverside Way values.
• Proven ability to show initiative and take ownership of tasks.
• A strong customer focus, with excellent written and verbal communication skills.

Why Riverside?

At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you'll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Role Profile

• Support end to end management of empty homes, from the point that notice is received (or handover date is received), to the creation of the new tenancy on the housing management system. Work collaboratively with Lettings Officers and Team Leaders to ensure that properties are let as quickly as possible, to the required standard.
• Produce letters to outgoing customers using relevant templates to confirm that their notice to end their tenancy has been received.
• Update customer housing applications where Choice-Based Lettings and Common Housing Register (CHR) partnerships delegate this responsibility to housing providers.
• Advertise properties in line with lettings policies and strategies, using CBL and CHR partnerships, local nomination arrangements and online advertising as appropriate.
• Carry out appropriate pre-tenancy checks for management lets, including an income and expenditure check, to support customers to ensure that they are able to afford the property and referring on for specialist support as appropriate. Support with on-boarding new customers through the Digital Tenancy Sign Up portal.
• Prepare sign up documentation and create tenancies in the housing management system. Complete and upload the CORE form for all lettings.
• Ensure compliance with Group requirements in Health & Safety, Safeguarding, Equality & Diversity and Data Protection.

Person specification

Knowledge, Skills and Experience

Essential

• Demonstrable commitment to Our Riverside Way values.
• Proven ability to show initiative and take ownership of tasks.
• A strong customer focus, with excellent written and verbal communication skills.
• Proficient in use of Microsoft Office Suite.
• Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.
• Proactive approach, able to work flexibly and adapt to changing situations.

Desirable

• Competence in using Open Housing and Salesforce, or CX (Microsoft Dynamics) and CE.
• Experience of working in Lettings.

About Us

Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.