Lettings Assistant

Niyaa People Ltd; Leicester; Sur place; GBP 21 000 - 26 000; Plein temps

Résumé du poste

Niyaa People Ltd is seeking a Temporary Lettings Assistant in Leicester to support a housing association team. You will engage with prospective tenants, conduct property viewings and guide applicants through the lettings process.

The role backs a backlog of vacant properties and requires travel between properties, strong customer service, and the ability to work both independently and within a team.

Qualifications

• Excellent customer service and communication skills.
• Confident in face-to-face interactions with tenants.
• Professional, friendly and approachable manner.
• Experience in housing, lettings, property or a customer-facing environment preferred.
• Ability to build positive relationships with tenants from diverse backgrounds.
• Organised and able to manage multiple tasks.
• Capable of working independently as well as in a team.
• Full UK driving licence and access to a vehicle for travel between properties.
• Available Monday to Friday for the duration of the temporary assignment.

Responsabilités

• Conduct property viewings with prospective tenants across Leicester and surrounding areas.
• Meet with prospective tenants face-to-face and provide a professional, welcoming service.
• Support tenants through the lettings process and help them complete paperwork.
• Assist with signing tenants up to properties and completing relevant documentation.
• Liaise with tenants, colleagues and other stakeholders to ensure a smooth lettings process.
• Help reduce backlog of vacant properties by progressing lets efficiently.
• Provide clear information and guidance to tenants throughout the process.
• Maintain accurate records and ensure information is updated promptly.
• Travel between properties and locations across Leicester and surrounding areas.

Connaissances

Customer service

Communication

Face-to-face

Organised

Teamwork

Independent work

Driving licence

Description du poste

We are currently recruiting on behalf of a well-established housing association for a Temporary Lettings Assistant to support their team in Leicester.

This is an excellent opportunity for someone with strong customer service skills who enjoys working with people and would like to gain experience within the housing sector. Previous lettings experience is desirable but not essential, as full support will be provided.

The role has been created to assist with a backlog of vacant properties and will involve working directly with prospective tenants to help properties move through the lettings process efficiently.

Key Responsibilities of a Lettings Assistant:

• Conduct property viewings with prospective tenants across Leicester and surrounding areas.
• Meet with prospective tenants face-to-face and provide a professional, welcoming service.
• Support tenants through the lettings process and help them complete the necessary paperwork.
• Assist with signing tenants up to properties and completing relevant documentation.
• Liaise with tenants, colleagues and other stakeholders to ensure a smooth lettings process.
• Help reduce the current backlog of vacant properties by progressing lets efficiently.
• Provide clear information and guidance to tenants throughout the process.
• Maintain accurate records and ensure relevant information is updated promptly.
• Travel between properties and locations across Leicester and the surrounding areas.

About You:

• Has excellent customer service and communication skills.
• Is confident and comfortable dealing with people face-to-face.
• Has a professional, friendly and approachable manner.
• Ideally has experience within housing, lettings, property or a customer-facing environment.
• Can build positive relationships with tenants from a range of backgrounds.
• Is organised and able to manage multiple tasks.
• Is confident working independently while also being part of a wider team.
• Has a full UK driving licence and access to a vehicle, as regular travel between properties will be required.
• Is available to work Monday to Friday for the duration of the temporary assignment.