Lettings Administrator: Seamless Resident Experience & Coordination

urbanbubble Ltd; Manchester; On-site; GBP 21,000 - 27,000; Full time

Job summary

urbanbubble Ltd is partnering with Starlight to manage a growing Build to Rent portfolio and is recruiting a Lettings Administrator to support the resident journey from enquiry to move-in and beyond.

You'll work with General Managers and Resident Services to deliver a seamless lettings process, manage applications and references, draft tenancy documents, and maintain accurate records with GDPR compliance and customer excellence.

Qualifications

• Experience in customer-facing or administration roles.
• Excellent attention to detail and organisational skills.
• Strong written and verbal communication abilities.
• Ability to manage multiple priorities and meet deadlines.
• Understanding of GDPR and compliance basics.

Responsibilities

• Manage lettings enquiries through phone, email and internal systems.
• Be the key contact for prospective residents during the application process.
• Deliver a professional, welcoming experience at every stage of the resident journey.
• Provide accurate information and guidance to prospective residents.
• Support resident retention initiatives, including tenancy renewals.
• Draft tenancy agreements and supporting documentation.
• Coordinate move-ins and maintain accurate records across systems.
• Ensure GDPR compliance and complete checks before progressing applications.

Skills

Customer service

Administration

Organisational skills

Communication skills

GDPR compliance

Teamwork

Proactive approach

Tools

CRM systems

Property management systems

Job description

urbanbubble Ltd is partnering with Starlight to manage a growing Build to Rent portfolio and is recruiting a Lettings Administrator to support the resident journey from enquiry to move-in and beyond.

You'll work with General Managers and Resident Services to deliver a seamless lettings process, manage applications and references, draft tenancy documents, and maintain accurate records with GDPR compliance and customer excellence.