Letting Admin and Property Manager

Prime Collection; City of Westminster; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Salary £30,000–£40,000 per annum

Holiday allowance

Pension

Office in Fitzrovia

Job summary

Prime Collection in Fitzrovia, London is seeking a hands-on property manager/lettings administrator to run the lettings book and office operations. You will manage around 25 properties, coordinate inspections, tenancy checks, and ensure compliance.

This role requires at least 3 years in London lettings/property management, ARLA Level 3, and Street CRM experience; you’ll work in a small ambitious team with a clear ownership remit and a competitive salary.

Qualifications

• At least 3 years’ experience in residential lettings and/or property management in London.
• Thorough working knowledge of lettings legislation: deposits, Right to Rent, safety certification, AML and the Renters’ Rights Act reforms.
• ARLA Level 3 or above, or willingness to work towards one.
• Experience with Street CRM.

Responsibilities

• Manage a portfolio of around 25 properties, main contact for landlords and tenants.
• Run lettings administration: referencing, tenancy docs, deposits and renewals.
• Oversee office operations: suppliers, processes, AML procedures, compliance.

Skills

Residential lettings

Property management

CRM experience

Education

ARLA Level 3 or above

Tools

Street CRM

Job description

Prime Collection | Fitzrovia, London W1 | Full-time, office-based

£30,000 – £40,000 per annum, depending on experience - Immediate or short-notice start preferred

Prime Collection is a residential sales and lettings agency on Hanson Street in Fitzrovia, covering Fitzrovia, Marylebone, Bloomsbury and Mayfair. We work to the standard of the big names, with a more personal approach than any of them. Our lettings book is growing, and we need someone to run its operational side properly: compliant, organised and calm under pressure.

It brings together three jobs: lettings administration, hands-on property management and running the office. It suits someone who has already done most of this and wants ownership rather than supervision.

What you’ll be doing

Property management

• Manage a portfolio of around 25 managed properties in prime central London, as the main point of contact for landlords and tenants.
• Carry out routine inspections, check-ins and check-outs, and write clear, professional reports for landlords.
• Coordinate maintenance from report to resolution: instruct contractors, chase completion, and keep everyone informed.
• Own the compliance calendar for gas safety, EICRs, EPCs, smoke and CO alarms, and licensing, so that nothing lapses.
• Manage move-outs, deposit deductions and disputes.

Lettings administration

• Run the pre-tenancy process from agreed offer to move-in: referencing, Right to Rent checks, AML/KYC, tenancy agreements and deposit registration with TDS.
• Manage tenancy renewals, rent reviews and notices in line with current legislation, including the Renters’ Rights Act.
• Keep the CRM (Street) accurate and up to date. If it isn’t on the system, it didn’t happen.

Office management

• Keep the office running smoothly, including suppliers, stationery, cleaning and systems.
• Support the directors on operational and compliance matters, including the firm’s AML procedures.

What we’re looking for

• At least 3 years’ experience in residential lettings and/or property management in London.
• Thorough working knowledge of lettings legislation and compliance: deposits, Right to Rent, safety certification, AML and the Renters’ Rights Act reforms.
• Rigorous attention to detail. Landlord statements, tenancy agreements and compliance records must be right the first time.
• Confidence dealing directly with demanding landlords, tenants and contractors, being firm when needed and courteous throughout.
• The organisation to run several live issues at once without anything slipping.
• A Propertymark (ARLA) qualification at Level 3 or above, or willingness to work towards one.
• Experience with Street CRM.
• Experience managing prime or high-value central London stock.

What you’ll get

• A basic salary of £30,000 – £40,000, depending on experience.
• Holiday allowance, 20 days plus bank holidays
• Pension
• A small, ambitious team where your work is visible and valued.
• A characterful office in Fitzrovia, a minute from Goodge Street and Warren Street.