Leisure Supervisor

Serco; Shrewsbury; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Free gym membership

Staff discounts

Job summary

Serco Leisure is recruiting for a Leisure Supervisor at Quarry Leisure Centre. You will ensure customer safety, supervise activities, and maintain high standards of cleanliness and service, reporting to the duty manager.

You must hold a National Pool Lifeguard Qualification and First Aid, with strong swimming skills and experience in leisure settings. The role offers 37 hours per week across shifts, with full-time permanent employment.

Qualifications

• National Pool Lifeguard Qualification (NPLQ) required.
• First aid qualification required.
• Strong swimming skills essential.

Responsibilities

• Supervise pool activities and ensure safety and high standards of service.
• Maintain cleanliness and handle equipment setup.
• Report to the duty manager and manage the facility in the duty manager’s absence.

Skills

Swimming

Customer service

Education

National Pool Lifeguard Qualification

First aid

Job description

Location: Quarry Leisure Centre, SY1 1RU

Contract Type: Full Time

Working Hours: 37 hours per week to cover a mixture of shifts Monday to Friday

Salary: £25,080.78 per annum + Excellent Benefits

At Serco, we're pleased to be recruiting on behalf of Shropshire Community Leisure Trust.

Shropshire Community Leisure Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Leisure Supervisor to join their team and help make a positive difference every day.

As the Leisure Supervisor, the purpose of the role will be to work within the centre whilst ensuring customer safety and high standards of service and customer care. You will be reporting to the duty manager and in the duty manager’s absence, the successful candidate will be managing the facility and ensure all activities are delivered to a high standard.

Furthermore, you will be involved in supervising specific activities, maintaining high standards of cleanliness, and working on the safe handling and set up of equipment.

Without you there can’t be any pool activity. But you won’t be working alone. Our leisure centre has a close knit and supportive team, all working towards providing an inclusive leisure hub for the entire community.

We share your passion for leisure, and we will offer a safe, fun, and professional working environment with excellent development opportunities. You will also receive free gym membership and other various discounts.

About You

We are looking to hear from candidates who have previous experience in a leisure environment, as well as previous experience of pool supervision and you can demonstrate a can-do attitude to get the job done.

As the Leisure Supervisor you’ll naturally need to be safety conscious, vigilant, and able to deal with pressurised situations. Lastly, you’ll need to have strong swimming skills and it’s essential that you hold a National Pool Lifeguard Qualification (Royal Life Saving Society) & first aid qualification to be considered for this role.

Why Join us

• A place you can make an impact:Working within Leisure means that you’ll play a critical role in ensuring thatthe communities we serve receive exceptional service and you’ll help to provide our local communities with a safe and fun environmentto stay healthy and connected to others.
• A place you can count on: It takes a diverse team to support our Leisure business and we’re big on internal progression.So, whether you specialise your skills, undertake additional training or progress into senior management you’ll find all theopportunity you need to evolve your career.
• A place for you: Our staff are dedicated to providing the best possible service for our customers and we welcome thosewho take similar pride in their work.

What We Offer

• Holidays: 25 days pro rata plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, free membership for Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
• For all Leisure benefits - Trust and Serco Leisure Employee Benefits

Serco Leisure is one of the UK's leading national operators of leisure centres, destination venues and elite sporting facilities, managing sites, services and recruitment on behalf of the Leisure Trust.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

Please note, for many of our roles, a DBS check will be required.