FRONT OFFICE ASSOCIATE

Delta Hotels by Marriott Swindon; Swindon; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free Meals on Duty

Uniform Provided

Explore Discounts

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Job summary

Delta Hotels by Marriott Swindon is seeking a proactive front desk associate to welcome guests and ensure a seamless check-in and check-out experience. You will respond to inquiries, coordinate with hotel departments, and promote services to enhance guest satisfaction.

We value courteous communication, a professional appearance, and the ability to handle guest concerns with empathy. This on-site role offers opportunities for career growth within Marriott's global network.

Qualifications

• At least 1 year of related work experience in a customer service role.
• Demonstrates strong interpersonal and communication skills.
• Ability to handle guest inquiries with courtesy and efficiency.

Responsibilities

• Welcome and assist guests with check-in/check-out procedures, ensuring a smooth experience.
• Address guest inquiries and concerns promptly and professionally, providing accurate information and solutions.
• Coordinate with other departments to fulfill guest requests efficiently.
• Maintain high level of customer service by anticipating guest needs and exceeding expectations.
• Handle guest complaints with empathy and resolve issues to their satisfaction.
• Promote hotel services and amenities to enhance guest experience and drive revenue.
• Ensure compliance with hotel policies and maintain a safe environment.
• Monitor guest feedback and implement improvements based on suggestions.
• Assist in training new staff on guest service standards and procedures.
• Maintain accurate records of guest interactions and transactions.

Skills

Customer service

Guest relations

Communication

Job description

Description

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.

What is in it for you:

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• Free Meals on Duty:Enjoy complimentary meals while at work.
• Uniform Provided:A professional uniform is supplied for all employees.
• Explore Discounts:A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
• Pension Scheme:Participation in The People’s Pension.
• Employee Assistance Programme:Free and confidential support for various challenges, including financial advice, stress, and health issues.
• Career Development:Opportunities for career growth and internal transfers within Marriott's global network.
• Training and Development:Access to training programs to enhance your skills and advance your career.

Responsibilities:

Here's what your journey with us entails:

• Welcome and assist guestswith check-in/check-out procedures, ensuring a smooth and pleasant experience.
• Address guest inquiries and concernspromptly and professionally, providing accurate information and solutions.
• Coordinate with other departments to ensure guest requests are fulfilled efficiently.
• Maintain a high level of customer serviceby anticipating guest needs and exceeding their expectations.
• Handle guest complaintswith empathy and resolve issues to their satisfaction.
• Promote hotel services and amenities to enhance guest experience and drive revenue.
• Ensure compliance with hotel policiesand procedures, maintaining a safe and secure environment.
• Monitor guest feedbackand implement improvements based on their suggestions.
• Assist in training new staffon guest service standards and procedures.
• Maintain accurate recordsof guest interactions and transactions.

Safety and Company Policies:

• Follow all company and safety and security policies and procedures.
• Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Communicate with others using clear and professional language.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.

Note:This above description is not intended to establish a total definition of the job, but an outline of the duties.

Preferred Qualifications:

• Related Work Experience: At least 1 year of related work experience in a customer service role.
• Supervisory Experience: None required.
• License or Certification: None required.

Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!