ATTENDANT-HEALTH CLUB

Harri; Morley; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Free Meals on Duty

Uniform Provided

Marriott Discount Card

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Job summary

Marriott is seeking a part-time Front Desk/Reception Associate in the United Kingdom. You will greet guests, answer calls, assist with club service inquiries, manage bookings, and maintain accurate guest records.

Responsibilities include handling payments, ensuring a clean reception area, coordinating with departments, and acting on guest feedback to improve experiences. The role offers meals on duty, a provided uniform, access to Marriott discounts, pension participation, and career development

Qualifications

• Pool lifeguard and first aid certifications preferred.

Responsibilities

• Greet guests with a friendly, professional demeanour.
• Answer phone calls and direct them to the appropriate departments.
• Assist guests with inquiries about club services, memberships and facilities.
• Manage bookings and reservations for club activities and services.
• Maintain accurate records of guest interactions and transactions.
• Handle payments and process transactions for memberships and services.
• Ensure cleanliness and organisation in the reception area.
• Coordinate with other departments to fulfil guest requests and ensure smooth operations.
• Monitor guest feedback and implement improvements to enhance their experience.

Skills

First aid

Pool Lifeguard

Job description

Part time 16 hours.
Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.

What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• Free Meals on Duty:Enjoy complimentary meals while at work.
• Uniform Provided:A professional uniform is supplied for all employees.
• Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
• Pension Scheme:Participation in The People’s Pension.
• Employee Assistance Programme:Free and confidential support for various challenges, including financial advice, stress, and health issues.
• Career Development:Opportunities for career growth and internal transfers within Marriott's global network.
• Training and Development:Access to training programs to enhance your skills and advance your career.

Responsibilities: Here's what your journey with us entails:

• Greet and welcome guestswith a friendly and professional demeanour.
• Answer phone callsand direct them to the appropriate departments.
• Assist guests with inquiriesabout club services, memberships, and facilities.
• Manage bookings and reservationsfor club activities and services.
• Maintain accurate recordsof guest interactions and transactions.
• Handle payments and process transactionsfor memberships, services, and equipment rentals.
• Ensure cleanliness and organizationin the reception area.
• Coordinate with other departmentsto fulfil guest requests and ensure smooth operations.
• Monitor guest feedbackand implement improvements to enhance their experience.
• Follow safety and hygiene protocolsto maintain a safe environment.

Safety and Company Policies:

• Follow all company and safety and security policies and procedures.
• Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Communicate with others using clear and professional language.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.

Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.

Preferred Qualifications:

• Pool Lifeguard
• First aid

Compensation: Competitive salary