Leisure Receptionist

TN United Kingdom; Tingley; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a vibrant team as a Leisure Receptionist, where your friendly demeanor and commitment to exceptional customer service will create memorable experiences for our guests. In this dynamic role, you will be the first point of contact, ensuring that every member feels valued and welcomed. Enjoy a supportive work environment that encourages personal growth and offers a range of exciting benefits, including complimentary leisure club membership and discounts on stays and dining. Be part of a company that values individuality and fun, making every day at work an opportunity to create happiness.

Benefits

Complimentary leisure club membership

Employee discounts on stays

50% discount on Food and Drink

Access to training platform

Well-being and Healthcare benefits

Financial wellbeing support

Employee Assistance Programme

Inclusive work environment

Monthly team events

Birthday day off

Qualifications

• Natural ability to interact with diverse individuals.
• Passion for leisure and customer service.

Responsibilities

• Greet members and guests, ensuring a warm welcome.
• Handle bookings and resolve customer queries effectively.

Skills

Customer Service

Sales Techniques

Interpersonal Skills

Teamwork

Job description

Join Our Leisure Reception Team

Our Leisure Receptionist makes the first impression of our Village experience. Your warm greeting sets the standard for the service our members and guests will receive. Let's make it memorable!

With a friendly personality and a ‘can do’ attitude, you'll greet members and guests upon arrival and be the first point of contact by phone. You thrive on delivering excellent customer service, ensuring our members have everything they need and their inquiries are handled effectively.

You enjoy chatting and understand what makes a great customer experience. You'll get to know our members and help them make the most of Village life.

Daily responsibilities include meeting and greeting, taking bookings, resolving queries, and ensuring our members are satisfied.

You're not just a receptionist; you're a Creator of Happiness!

Work, Grow, Play!

At Village Hotel Club, we embrace personality, individualism, and fun. We create lively, modern spaces for our guests to work, eat, relax, play, and exercise. With locations from Aberdeen to Bournemouth and more opening soon, your service helps us stand out from the competition.

Employee Benefits

• Complimentary full leisure club membership for you and a family member or friend, worth £1500 annually.
• Employee discount on overnight stays at Village Hotels starting from £35 based on 2 sharing.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel.
• Access to an exciting training platform with gamified learning.
• Discounts and cashback offers on many High Street brands.
• Range of Well-being and Healthcare benefits.
• Financial wellbeing support via Salary Finance.
• Employee Assistance Programme.
• A fun, supportive, and inclusive work environment with development opportunities.
• Monthly team events and BIG People days.
• Reward and Recognition schemes.
• Monthly well-being programmes to support mental health.
• Anniversary rewards for service milestones.
• Birthday day off.
• Electric car salary sacrifice scheme.

*Terms and conditions apply based on your contract.

What We Need From You

• A natural ability to interact with all types of people, using effective selling techniques and believing in sales through service.
• A passion for leisure, fitness, and customer service.
• An ability to understand individual needs and tailor your service and communication accordingly.
• A drive to achieve and exceed targets.
• A team mentality and ability to build great relationships within leisure and other departments.

Please note: All offers are subject to a successful DBS check in this role.

Come and be part of something new and special—Work, Grow & Play the Village Way!