Leisure Operations Team Leader

TN United Kingdom; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits at a forward-thinking company that values personality and individualism. Join a vibrant team dedicated to delivering exceptional service in a lively environment. As a leader in leisure operations, you'll inspire your team and ensure members enjoy a seamless experience. With a focus on personal and professional growth, this role offers not only the chance to make a difference in people's lives but also numerous benefits, including discounts and a supportive workplace culture. Ready to embrace the challenge and have fun while doing it?

Benefits

Complimentary leisure club membership

Employee discounts on stays

50% discount on food and drink

Gamified training platform

Well-being and healthcare benefits

Financial well-being support

Employee Assistance Programme

Regular team events

Recognition incentive schemes

Birthday day off

Qualifications

• Experience in leisure operations and customer service.
• Ability to motivate and develop team members.

Responsibilities

• Manage club operations to ensure member satisfaction.
• Collaborate with fitness teams to enhance member experience.

Skills

Leisure Operations

Customer Service

Team Leadership

Organizational Skills

Fitness Knowledge

Job description

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Awesome people are crucial to making our awesome clubs run smoothly. Working alongside the Leisure Club Manager, you’ll keep our clubs running like a well-oiled machine.

It’s your job to keep both our members happy through efficient processes and a dedication to customer excellence. Plus, collaborate with our team of fitness enthusiasts to ensure you’re getting the very best out of the people around you.

A natural leader, you’ll understand what makes a workplace great, and motivate your teams to push boundaries through excellent customer service, seamless operations, and a passion for all things fitness.

You’re super organized, so you’ll have no problem multi-tasking to ensure all key areas are covered, from managing the poolside to coaching members on the gym floor.

You have a passion for helping others perform to their maximum potential, whether that’s a member determined to smash their goals or a team member eager to build a solid career in the fast-paced fitness industry. They’ve got your back.

And we’ve got yours. Ready?

Work, Grow, Play! Here at Village Hotel Club, we embrace personality, individualism, and fun. Forget stuffy hotels built around formality, pomp, and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play, and exercise. With hotels from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Join us, and we can offer you benefits* such as…

Complimentary full leisure club membership for you and a family member or friend worth £1500 annually.

Employee discount on overnight stays at Village Hotels starting from £35 based on 2 sharing.

50% discount on food and drink purchased on or off shift at any Village Hotel.

An exciting training platform with gamified learning.

Discounts and cashback offers on many high street brands.

A range of well-being and healthcare benefits.

Financial well-being support via Salary Finance.

Employee Assistance Programme.

A fun, supportive, and inclusive work environment with plenty of development opportunities.

Regular team events with our BIG People days monthly.

Excellent reward and recognition incentive schemes.

Monthly well-being programs to support your mental health.

Anniversary rewards for key milestones of service.

Birthday day off.

Electric car salary sacrifice scheme.

*T&C’s apply based on your contract.

But what we need from you:

• Own it
• A passion for leisure and fitness
• Good knowledge and experience of leisure operations
• Attention to detail and a drive to ensure the highest levels of member experience are consistently delivered
• Motivational and passionate about developing others

**Please note - All offers are subject to a successful DBS check in this role**

Come and be part of something new and special - Work, Grow & Play the Village Way!