Leisure Club Supervisor

Accor; Middleton; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Company pension

Free parking

Gym membership

On-site gym

On-site parking

Job summary

Accor seeks a Leisure Supervisor for the Mercure Manchester Norton Grange Hotel and Spa to oversee and enhance our leisure services. You will lead a team dedicated to delivering guest-focused leisure experiences, ensuring facilities are well-maintained and engaging programs are delivered to guests.

The role requires strong hospitality background, excellent communication, and a passion for innovative leisure activities.

Qualifications

• Experience leading a diverse team in hospitality.
• Strong guest service orientation in a leisure/fitness environment.
• Excellent verbal and written communication with guests and staff.
• Ability to solve problems quickly in a fast-paced setting.
• Passion for developing engaging leisure activities for guests.

Responsibilities

• Develop and implement leisure strategies to engage guests.
• Oversee daily operations of leisure facilities, ensuring maintenance and safety.
• Supervise and train staff in guest services and standards.
• Maintain inventory of leisure equipment and supplies.
• Assist the Leisure club manager with club memberships and pool safety.

Skills

Team leadership

Guest services

Communication

Problem solving

Leisure programming

Education

Level 3 Pool plant operation certificate

Level 2 Gym Instructor certificate

Job description

Company Description

The 4-star Mercure Manchester Norton Grange Hotel and Spa is set in tranquil countryside and its own landscaped grounds. Situated 8 miles from the city centre, this Manchester hotel has 81 contemporary guest rooms, each with wireless internet and satellite TV. The dining options include the elegant Grange Restaurant, or the newly Refurbished Pickwick Bar and Restaurant. The hotel has a spa facility, with an indoor heated pool, fitness room and massage treatments. The function rooms welcome up to 200 guests.

Overview

The Leisure Supervisor plays a pivotal role in overseeing and enhancing the leisure services offered within our establishment. This position is responsible for creating a welcoming environment that promotes guest satisfaction and engagement. The Leisure Supervisor will assist a team dedicated to providing exceptional hospitality experiences, ensuring that all guests enjoy their time with us to the fullest.

Duties

• Develop and implement leisure strategies that cater to the interests of our guests.
• Oversee the daily operations of leisure facilities, ensuring they are well-maintained and fully operational day to day.
• Supervise and train staff in guest services and standards.
• Maintain inventory of leisure equipment and supplies.
• Assist the Leisure club manager with all tasks relating to club memberships.
• Assist with the safe and effective management of pools on site.

Skills

• Proven skills with the ability to lead a diverse team effectively.
• Strong background in hospitality, demonstrating an understanding of guest services and expectations.
• Excellent communication skills, both verbal and written, to engage with guests and staff alike.
• Ability to problem-solve quickly and efficiently in a fast-paced environment.
• A passion for leisure activities and a commitment to enhancing guest experiences through innovative programming.

Job Types: Full-time, Permanent

Benefits

• Company pension
• Free parking
• Gym membership
• On-site gym
• On-site parking

Work Location: In person

Qualifications

Level 3 Pool plant operation certificate (Desirable)

Level 2 Gym Instructor certificate (Desirable)