Leisure Duty Manager — Lead Team, Elevate Service

Places Leisure Group; Addlestone; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

Health & fitness membership

Bonus scheme (2%)

Flexible working

Additional annual leave

Learning & development

Company pension

Cashback for healthcare

Discounts on activities and shops

Employee perks

Job summary

Places Leisure is seeking a proactive Duty Manager to lead a large team and oversee the day-to-day running of the centre. You will recruit, train and supervise staff, handle customer concerns, and contribute to growing memberships and engagement.

Flexibility is required to cover evenings, weekends and public holidays. First aid readiness is valued, with NPLQ qualification essential for the role.

Qualifications

• Supervisory/management experience in a leisure facility is desirable.
• NPLQ qualification is essential.
• Willingness to work flexible shifts including evenings, weekends and public holidays.

Responsibilities

• Manage, recruit and train staff to ensure smooth operation of the centre.
• Address customer concerns with a high standard of service.
• Drive up memberships and attendance via promotional activities.

Skills

Leadership

Customer service

First aid knowledge

Education

NPLQ qualification

Job description

Places Leisure is seeking a proactive Duty Manager to lead a large team and oversee the day-to-day running of the centre. You will recruit, train and supervise staff, handle customer concerns, and contribute to growing memberships and engagement.

Flexibility is required to cover evenings, weekends and public holidays. First aid readiness is valued, with NPLQ qualification essential for the role.