Leisure Duty Manager

Legacy Leisure Ltd; Caernarfon; On-site; GBP 29,000 - 30,000; Full time

Benefits offered by this job

Free dual gym membership

Health Cash Plan

Cycle to Work scheme

Pension scheme

Annual leave 33 days + bank holidays

Job summary

Legacy Leisure Ltd at Plas Menai is seeking a Leisure Duty Manager to oversee the pool, gym and activity spaces, ensuring safety and a premier customer experience on a rotating shift.

This hands-on role blends leadership with coaching, delivering Learn to Swim lessons for 500 members, supervising staff, and supporting commercial growth while upholding statutory standards.

Qualifications

• Proven track record delivering structured swim lessons and lifeguarding.
• Operational experience in leisure shift supervision, reception systems, and cash handling.
• Strong knowledge of health and safety regulations, pool operations, and emergency action plans.
• Ability to build rapport with children, parents, and community partners.

Responsibilities

• Lead shift management across wet and dry facilities, ensuring cleanliness, safety and customer care.
• Act as primary keyholder for site security, opening/closing routines and emergencies.
• Provide lifeguarding, swimming lessons, gym inductions and recreation duties to maintain safe ratios.
• Deliver CPD sessions and supervise staff onboarding and ongoing training.
• Support Centre Manager with staff onboarding, financial transactions, and customer service excellence.

Skills

Lifeguarding

Learn to Swim instruction

Gym inductions

Customer service

Health & safety

Team supervision

First Aid & CPR

Education

NPLQ (National Pool Lifeguard Qualification)

First Aid at Work (FAW)

Job description

The Leisure Duty Manager is a key operational post responsible for the daily excellence, safety, and performance of our core indoor facilities including the pool, gym, and activity spaces. Operating as a designated keyholder on a rotating shift pattern, you will supervise building operations, uphold statutory standards, and deliver an exceptional customer experience. This hands on role blends shift management with direct teaching and coaching. You will deliver structured lessons across our thriving 500 member Learn to Swim scheme, conduct gym inductions, and provide operational poolside cover. As Plas Menai strengthens its regional footprint and partnerships including Byw'n Iach, this role offers a proven springboard for rapid career progression within a national leisure trust. Key Responsibilities Shift Leadership and Facility Operations

Shift Leadership and Facility Operations

• Assume shift management across wet and dry facilities, ensuring superior cleanliness, safety, and customer care.
• Act as primary keyholder for site security, opening, closing routines, and emergency call outs.
• Maintain a proactive floor presence, covering lifeguarding, swimming lessons, gym inductions, and recreation duties to ensure safe ratios.
• Adapt flexibly to operational demands across rotating shift rotas.

Health, Safety and Pool Plant Operations

• Enforce statutory regulations, COSHH, Risk Assessments, Normal Operating Procedures NOPs and Emergency Action Plans EAPs.
• Conduct pool plant operations, water hygiene tests, and safety audits to maintain pristine water quality and compliance.
• Authoritatively lead emergency responses and first-aid incidents, ensuring full compliance with RIDDOR and company policy.

Tuition, Fitness and Commercial Growth

• Deliver structured swimming lessons across our 500 member Learn to Swim programme, driving progression and retention.
• Oversee gym operations, conduct member inductions Level 2 Gym Instructor training provided if needed, and champion fitness schemes.
• Support membership sales, KPI attainment, customer retention strategies, and local marketing campaigns.

Team Supervision and Administration

• Supervise lifeguards, recreation assistants, and fitness instructors; lead shift briefings and task allocation.
• Support the Centre Manager with staff onboarding, monthly NPLQ competency sessions, and CPD training.
• Manage reception financial transactions, till reconciliations, and secure cash handling procedures.
  + Swim Wales ,Swim England Level 2 Swimming Teacher qualification ,or recognised equivalent.
• + Valid RLSS National Pool Lifeguard Qualification NPLQ + Current First Aid at Work FAW certificate. + National Pool Plant Operator PPO,STA certificate or commitment to achieve within 3 months.
• Desirable RLSS NPLQ Trainer Assessor TA, IOSH Managing Safely or NEBOSH, Level 2 Fitness Instructor ,Level 3 Personal Trainer.

Experience and Skills

• Proven track record delivering structured swim lessons, lifeguarding, and gym inductions.
• Operational experience in leisure shift supervision, reception systems, and cash handling.
• Solid grasp of health and safety legislation, plant room operations, and emergency action plans.
• Strong interpersonal skills to build rapport with children, parents, community groups, and partners.
• Decisive problem solving, self motivation, and dedication to personal and team CPD.

Welsh Language Requirements

• Level 3 plus, Essential , Highly Desirable In line with Gwynedd's demographics and our bilingual commitments, fluency or conversational proficiency in Welsh when communicating with parents, schools, and young swimmers is highly advantageous. Training is supported.
  Legacy Leisure is a not-for-profit charitable trust dedicated to delivering high quality leisure activities that invigorate communities while upholding the Olympic legacy. Based on the Menai Strait, Plas Menai is the National Outdoor Centre for Wales, holding a 40 year reputation for world class water and land based instruction, staff wellbeing, and safety.
  Salary Grade 4,6 £28,958.00 up to £30,406.38 per annum
• Annual Leave 33 days per annum plus 8 bank holidays.
• Health & Perks Free dual gym membership, Employee Health Cash Plan, and retail, travel discounts.
• Commuter Benefits Cycle to Work scheme.
• Security Contributory Company Pension Scheme and Company Sick Pay.
• Career Growth Fully supported CPD and professional qualification pathways.
• Equal Opportunities We are proud to be Equal Opportunity Employers that are committed to inclusion and diversity.