Leisure Duty Manager

Parkwood Leisure Limited; Caernarfon; On-site; GBP 29,000 - 30,000; Full time

Benefits offered by this job

Free dual gym membership

Health Cash Plan

Cycle to Work scheme

Contributory Pension Scheme

Career CPD

Job summary

Legacy Leisure's Plas Menai site seeks a Leisure Duty Manager to lead daily operations across pool, gym and activity spaces. You will act as a rotating keyholder, supervise staff, ensure safety, and deliver an excellent customer experience.

The role blends shift leadership with practical coaching, including Learn to Swim tuition and gym inductions. With responsibility for compliance and high standards, you will support partnerships and staff development, providing a clear pathway for career

Qualifications

• Essential qualifications for working with swimming lessons and lifeguarding.
• Experience with health and safety regulations and pool plant operations.
• Ability to supervise multiple facilities and manage a rotating shift roster.

Responsibilities

• Lead shift management across wet and dry facilities, ensuring safety and customer care.
• Serve as primary keyholder for site security, opening/closing, and emergency calls.
• Deliver Learn to Swim lessons and gym inductions; supervise lifeguards and fitness staff.
• Support staff onboarding, CPD sessions, and cash handling procedures.

Skills

Lifeguarding

Swim instruction

Gym inductions

Customer service

Team leadership

Education

Swim Wales / Swim England Level 2 Swimming Teacher qualification

RLSS National Pool Lifeguard Qualification NPLQ

First Aid at Work FAW certificate

PPO / STA certification or commitment to achieve within 3 months

Job description

About Us

Legacy Leisure is a not-for-profit charitable trust dedicated to delivering high quality leisure activities that invigorate communities while upholding the Olympic legacy. Based on the Menai Strait, Plas Menai is the National Outdoor Centre for Wales, holding a 40 year reputation for world class water and land based instruction, staff wellbeing, and safety.

Role Overview and Career Opportunity

The Leisure Duty Manager is a key operational post responsible for the daily excellence, safety, and performance of our core indoor facilities including the pool, gym, and activity spaces. Operating as a designated keyholder on a rotating shift pattern, you will supervise building operations, uphold statutory standards, and deliver an exceptional customer experience.

This hands on role blends shift management with direct teaching and coaching. You will deliver structured lessons across our thriving 500 member Learn to Swim scheme, conduct gym inductions, and provide operational poolside cover. As Plas Menai strengthens its regional footprint and partnerships including Byw'n Iach, this role offers a proven springboard for rapid career progression within a national leisure trust.

Key Responsibilities

Shift Leadership and Facility Operations

• Assume shift management across wet and dry facilities, ensuring superior cleanliness, safety, and customer care.
• Act as primary keyholder for site security, opening, closing routines, and emergency call outs.
• Maintain a proactive floor presence, covering lifeguarding, swimming lessons, gym inductions, and recreation duties to ensure safe ratios.
• Adapt flexibly to operational demands across rotating shift rotas.

Health, Safety and Pool Plant Operations

• Enforce statutory regulations, COSHH, Risk Assessments, Normal Operating Procedures NOPs and Emergency Action Plans EAPs.
• Conduct pool plant operations, water hygiene tests, and safety audits to maintain pristine water quality and compliance.
• Authoritatively lead emergency responses and first-aid incidents, ensuring full compliance with RIDDOR and company policy.

Tuition, Fitness and Commercial Growth

• Deliver structured swimming lessons across our 500 member Learn to Swim programme, driving progression and retention.
• Oversee gym operations, conduct member inductions Level 2 Gym Instructor training provided if needed, and champion fitness schemes.
• Support membership sales, KPI attainment, customer retention strategies, and local marketing campaigns.

Team Supervision and Administration

• Supervise lifeguards, recreation assistants, and fitness instructors; lead shift briefings and task allocation.
• Support the Centre Manager with staff onboarding, monthly NPLQ competency sessions, and CPD training.
• Manage reception financial transactions, till reconciliations, and secure cash handling procedures.

Qualifications and Certifications

• Essential
  • Swim Wales ,Swim England Level 2 Swimming Teacher qualification ,or recognised equivalent.
  • Valid RLSS National Pool Lifeguard Qualification NPLQ
  • Current First Aid at Work FAW certificate.
  • National Pool Plant Operator PPO,STA certificate or commitment to achieve within 3 months.
• DesirableRLSS NPLQ Trainer Assessor TA, IOSH Managing Safely or NEBOSH, Level 2 Fitness Instructor ,Level 3 Personal Trainer.

Experience and Skills

• Proven track record delivering structured swim lessons, lifeguarding, and gym inductions.
• Operational experience in leisure shift supervision, reception systems, and cash handling.
• Solid grasp of health and safety legislation, plant room operations, and emergency action plans.
• Strong interpersonal skills to build rapport with children, parents, community groups, and partners.
• Decisive problem solving, self motivation, and dedication to personal and team CPD.

Welsh Language Requirements

• Level 3 plus, Essential , Highly DesirableIn line with Gwynedd's demographics and our bilingual commitments, fluency or conversational proficiency in Welsh when communicating with parents, schools, and young swimmers is highly advantageous. Training is supported.

Safeguarding and Compliance

This regulated post involves direct contact with children and youth programmes. Appointment is strictly subject to a satisfactory Enhanced DBS check with Children’s Barred List clearance. The post holder will champion equality, inclusion, and statutory obligations under the Well being of Future Generations Wales Act.

Benefits Package

• SalaryGrade 4,6 £28,958.00 up to £30,406.38 per annum
• Annual Leave33 days per annum plus 8 bank holidays.
• Health & PerksFree dual gym membership, Employee Health Cash Plan, and retail, travel discounts.
• Commuter BenefitsCycle to Work scheme.
• SecurityContributory Company Pension Scheme and Company Sick Pay.
• Career GrowthFully supported CPD and professional qualification pathways.

Equal Opportunities

We are proud to be Equal Opportunity Employers that are committed to inclusion and diversity.