Leisure Club Member Experience Specialist

Kew Green Hotels; Garforth; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Fully funded apprenticeships & in‑hour

Discounts on hotel stays & major perks

Free use of gyms, pools & leisure

24/7 wellbeing, financial & legal help

Job summary

Kew Green Hotels is seeking an enthusiastic Leisure Assistant to support the day-to-day running of our Leisure Club, ensuring the club is clean, safe and engaging for members and guests.

Reporting to the Leisure Club Manager, you will help deliver a high-quality leisure experience, conduct member inductions and fitness programmes, and uphold safety, service and standards at all times. This role offers career development through apprenticeships and internal programmes.

Qualifications

• Experience in a customer-facing role, ideally within leisure, fitness or hospitality.
• Strong communication skills and confidence engaging with members and guests.
• A proactive, positive and can-do attitude.
• Good attention to detail, particularly around safety and cleanliness.
• Flexibility to work in a fast-paced environment.
• Recognised Pool Responder and First Aid certificates are an advantage.

Responsibilities

• Support the delivery of a positive and engaging Health & Leisure Club experience for members and guests.
• Conduct member inductions and fitness programmes to promote safe and effective use of facilities.
• Ensuring all areas of the club are clean, tidy and welcoming at all times.
• Completing daily and weekly safety checks in line with company standards.
• Monitoring use of facilities to ensure safe operation and adherence to club rules.
• Supporting membership growth through engagement, retention and local initiatives.
• Carrying out stock control and supporting retail or secondary revenue opportunities.
• Following all health, safety and hygiene procedures, including pool safety and emergency protocols.

Skills

Customer-facing experience

Communication skills

Teamwork

Attention to safety

Proactive attitude

Flexibility

Health & fitness interest

Pool Responder

First Aid

Job description

Kew Green Hotels is seeking an enthusiastic Leisure Assistant to support the day-to-day running of our Leisure Club, ensuring the club is clean, safe and engaging for members and guests.

Reporting to the Leisure Club Manager, you will help deliver a high-quality leisure experience, conduct member inductions and fitness programmes, and uphold safety, service and standards at all times. This role offers career development through apprenticeships and internal programmes.