Leisure Club Assistant

Potters Resorts; Salcott; On-site; GBP 20,000 - 27,000; Full time

Benefits offered by this job

Free Gym & Leisure facilities

Cycle to Work Scheme

Employee Assistance Programmes

Friends & family discounts

Team Recognition, Awards & Treat Days

Loyalty Awards

Job summary

Potters Resorts – Five Lakes is seeking an energetic Leisure Club Assistant to deliver friendly guest service across our Leisure Club, pool and gym, and to help uphold our 5‑star service standards. You will work 32–40 hours per week over 5 days, including weekends and bank holidays, with shifts from 10:30 to 19:30.

Previous face-to-face customer service experience is essential, and full UK driving licence is required due to rural location.

Qualifications

• Customer service experience is essential.
• Face-to-face guest service experience preferred in leisure, fitness or hospitality.
• Strong interpersonal and communication skills.
• Willingness to support cleaning duties and maintain high leisure club standards.
• Ability to stay calm and professional in a busy environment.

Responsibilities

• Provide friendly service to guests at all times.
• Understand day-to-day operation of Leisure Club including pool and gym.
• Support Leisure Supervisor, build rapport with guests, and lead the leisure team to deliver 5-star standards.
• Carry out regular audits and quality checks on facilities and address shortfalls.
• Maintain cleanliness across poolside, changing rooms, gym and spectator areas.
• Ensure safety and compliance with health and safety standards and secure equipment and plant rooms.

Skills

Customer service

Communication

Teamwork

Attention to detail

Organisational skills

Guest focus

Proactive attitude

Flexibility

Job description

Company Description

If you’re passionate about delivering exceptional service, why not bring your talent to

Company Description

If you’re passionate about delivering exceptional service, why not bring your talent to Potters Resorts – Five Lakes, the UK’s only fully inclusive resorts?

We’re currently looking for an energetic, customer-focused individual to join our team as a Leisure Club Assistant. If you thrive in a guest-facing environment, enjoy creating memorable experiences, and take pride in going the extra mile, we’d love to hear from you. Previous experience in a face-to-face customer service role is essential.

Job Description

About the Leisure Club Assistant role;

• To provide a friendly service to our guests at all times
• To have a robust understanding of the day-to-day operation of a Leisure Club including; Pool & Gym.
• To support the Leisure Supervisor delivering exceptional customer service, building a rapport with our resident Guests, and leading and motivating the Leisure team with the delivery of our 5 star service standards
• Ensuring that attention to detail reflects our professionalism; you will be expected to carry out regular audits and quality checks on all Leisure Club, Gym, and Swimming Pool facilities, addressing any shortfalls and ensuring that our 5star operational standards are maintained at all times
• Ensuring that cleanliness is kept to the highest standards on poolside, changing rooms, sports and leisure facilities, gym and spectator areas.
• Ensure the safety of all guests and team members by supporting the compliance and delivery of all company health and safety standards and systems, meeting all legal obligations as well as ensuring the security of equipment, chemicals and plant rooms

You will take personal pride in;

• Providing a friendly, approachable and enthusiastic service to our guests
• Providing outstanding leisure, and gym facilities for our guests
• Being approachable and supportive to all team members
• Being Guest focused, building a rapport with residential Guests as well as with Leisure and Members
• Having a keen eye and strong attention to detail
• Having excellent organisational skills
• Taking responsibility for your own personal and professional development
• Promoting teamwork by establishing strong working relationships with those around you, by treating your colleagues with respect

Customer service experience is essential to be considered for this role.

Hours of work:

• Leisure Club is open from 7.45 a.m. to 7.30 p.m.
• You will work 32 - 40 hours per week over 5 days to include weekends and bank holidays.
• Shifts will be worked between 10.30am - 7.30pm (usually a combination of 10.30am - 7pm or 3pm - 7pm)
• Rates of pay - Based upon age:

£12.71 per hr - Over 21

£10.85 per hour – 18 - 20

If you have a natural ability to build a rapport with our lovely guests and put a smile on their face that stays with them throughout their stay – then you could be just the person we’re looking for!

The atmosphere on Resort is busy, fast-paced, and exciting, and no two days are ever the same! So, what are you waiting for…?

*Due to our rural location, the successful candidate will have a full UK driving licence together with their own vehicle as you will be unable to reach us using public transport*

Qualifications

Whilst no formal qualifications are required for this role, we are looking for individuals who bring the right attitude, energy, and passion for delivering exceptional guest experiences.

The ideal candidate will have:

• Previous experience in a face-to-face customer service role, ideally within a leisure, fitness, or hospitality environment
• Excellent interpersonal and communication skills, with the ability to engage confidently with guests
• A proactive and positive approach, with a willingness to go above and beyond
• A flexible attitude, with a willingness to support cleaning duties and maintain high standards across the Leisure Club
• The ability to remain calm, professional, and efficient in a busy environment
• A strong team ethic, alongside the confidence to work independently when required

Experience within a leisure club, gym, or similar environment would be advantageous, but is not essential — full training will be provided.

Additional Information

• Personal Development and Accredited Learning opportunities with our Potters Academy
• Employee Assistance and Wellbeing Programmes
• Cycle to Work Scheme
• Free Gym & Leisure facilities
• Friends & family discounts
• Team Recognition, Awards & Treat Days
• Loyalty Awards

Potters Resorts is an equal opportunities employer. We will consider all qualified candidates without regard to age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.