Receptionist

Potters Resorts; Salcott; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Free meals when working

Gym and leisure facilities access

Career growth opportunities

Job summary

Potters Resorts Five Lakes is seeking a friendly receptionist to welcome guests, assist with queries and help ensure a smooth stay at our Essex resort.

As a key first point of contact, you'll manage check-ins, provide information on facilities and activities, and work as part of a busy Front of House team with full training and support.

Qualifications

• Previous customer service experience, ideally within hospitality.
• Confident face-to-face customer service and communication skills.
• Friendly, approachable and professional manner.
• Excellent organisational skills and attention to detail.
• Ability to remain calm and helpful in a busy environment.
• Positive, self-motivated attitude and willingness to go the extra mile.
• Good computer and administrative skills.
• Flexibility to work a variety of shifts, including weekends and bank holidays.

Responsibilities

• Provide every guest with a warm, friendly and professional welcome
• Assist guests with questions and requests throughout their stay
• Handle check-ins, check-outs and general reception enquiries efficiently
• Answer telephone calls and respond to queries in a helpful and professional manner
• Share information about our resort, facilities, activities and entertainment
• Resolve guest concerns calmly and confidently, involving the appropriate team when required
• Keep the reception area clean, organised and presentable at all times
• Complete administrative duties accurately and efficiently
• Build positive working relationships across the resort and support your colleagues as part of one team

Skills

Customer service

Hospitality experience

Communication skills

Professional manner

Tools

POS systems

MS Office

Job description

Company Description

Receptionist – Potters Resorts Five Lakes

Potters Resorts Five Lakes is the UK’s only fully inclusive resort, offering exceptional hospitality, dining, entertainment and activities—all in one beautiful Essex location.

We’re looking for a friendly, confident and customer-focused Receptionist to join our busy Front of House team. As one of the first people our guests meet, you’ll play an important part in creating a warm welcome and ensuring they enjoy an unforgettable stay.

If you have brilliant interpersonal skills, plenty of enthusiasm and a genuine passion for helping people, we’d love to hear from you.

Job Description

• Provide every guest with a warm, friendly and professional welcome
• Assist guests with questions and requests throughout their stay
• Handle check-ins, check-outs and general reception enquiries efficiently
• Answer telephone calls and respond to queries in a helpful and professional manner
• Share information about our resort, facilities, activities and entertainment
• Resolve guest concerns calmly and confidently, involving the appropriate team when required
• Keep the reception area clean, organised and presentable at all times
• Complete administrative duties accurately and efficiently
• Build positive working relationships across the resort and support your colleagues as part of one team

Hours of Work

• 40 hours per week, working five days out of seven
• Weekend and bank holiday working required
• Straight shifts—no split shifts
• Reception operates between 8am and 10pm, so flexibility across these hours is essential

Rates of Pay

• £13.29 per hour / £27,643.20 per annum

Qualifications

What We’re Looking For

• Previous customer service experience, ideally within hospitality
• Confident face-to-face customer service and communication skills
• A friendly, approachable and professional manner
• Excellent organisational skills and attention to detail
• The ability to remain calm and helpful in a busy environment
• A positive, self-motivated attitude and willingness to go the extra mile
• Good computer and administrative skills
• Flexibility to work a variety of shifts, including weekends and bank holidays

Our Reception team works in a lively, fast-paced environment where no two days are ever the same. You’ll receive full training, ongoing support and opportunities to develop throughout your career with us.

Why Choose Potters Resorts Five Lakes?

• Be part of an award-winning, newly expanded resort
• Excellent career growth and personal development opportunities
• Free Meals when working
• Free access to our state-of-the‑art gym and leisure facilities
• Competitive pay rates based on age and experience
• Continuous training through our Potters Academy
• Regular team recognition, awards, and treat days
• A genuinely enjoyable place to work

Potters Resorts is an equal opportunities employer. We will consider all qualified candidates without regard to age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.