Leisure Centre Duty Manager – Lead Safety & Service

Serco Group Plc; Aylesbury; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Excellent benefits

Job summary

Leisure Solutions Community Trust is seeking a Duty Manager for Aqua Vale Swimming and Fitness Centre in Aylesbury. You will lead day-to-day operations, ensuring a safe, welcoming environment for all ages, while supporting colleagues and maintaining high standards.

Responsibilities include health, safety, quality leadership, driving commercial performance, rota management and delivering great customer experiences. Lifeguarding duties may be required as part of the role.

Qualifications

• Lifeguard background with supervisor experience.
• Strong understanding of health and safety practices with confidence to lead during emergencies.
• Commercial awareness with experience in sales, customer engagement or service improvement.
• Ability to organise, prioritise and manage multiple operational demands.
• Excellent communication and interpersonal skills to build trust and motivate others.
• Proactive, hands-on approach delivering high standards and customer experience.
• Confident and capable swimmer.
• National Pool Lifeguard Qualification (essential).
• National Pool Plant Operators certificate (essential).
• Enhanced DBS check required and related safeguarding steps.

Responsibilities

• Lead on health, safety and quality, ensuring compliance and safe systems of work.
• Support sales activity, member retention and customer service standards.
• Oversee daily operations including opening/closing, rotas, and programmes.
• Monitor facility and maintain cleanliness, safety and presentation.
• Lead, coach and develop colleagues to ensure consistent performance.
• Engage with customers, respond to feedback and community needs.
• Support Lifeguarding duties as required.

Skills

Lifeguard supervision

Health & safety

Customer service

Communication

Organisational skills

Proactive approach

Swimmer

Lifeguard qualification

Pool Plant Operators certificate

DBS check

Job description

Leisure Solutions Community Trust is seeking a Duty Manager for Aqua Vale Swimming and Fitness Centre in Aylesbury. You will lead day-to-day operations, ensuring a safe, welcoming environment for all ages, while supporting colleagues and maintaining high standards.

Responsibilities include health, safety, quality leadership, driving commercial performance, rota management and delivering great customer experiences. Lifeguarding duties may be required as part of the role.