Leisure Centre Duty Manager — Lead Safety & Service

Serco Limited; Aylesbury; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Free gym membership for you and your i

6% employer matched pension

Free safeguarding training and DBS

Discounts across retailers

Job summary

Leisure Solutions Community Trust is seeking a Duty Manager for Aqua Vale Swimming and Fitness Centre in Aylesbury. You will lead day-to-day operations, ensuring a safe, welcoming environment for customers of all ages and supporting lifeguard duties as needed.

The role involves overseeing staff, maintaining high standards, and driving customer service excellence to support healthier, more active communities.

Qualifications

• Lifeguard qualification (NPLQ) required.
• Experience in leisure, hospitality or retail management.
• Strong health and safety leadership.
• Excellent communication and customer service.

Responsibilities

• Lead on health, safety and quality.
• Drive commercial performance through sales and retention.
• Oversee daily operations, including opening/closing and rotas.
• Monitor facility cleanliness and safety.
• Coach and develop colleagues.
• Be a visible leader, respond to feedback.
• Lifeguarding duties as required.

Skills

Leisure management

Customer service

Team leadership

Health and safety

Communication skills

Education

National Pool Lifeguard Qualification

National Pool Plant Operators certificate

Job description

Leisure Solutions Community Trust is seeking a Duty Manager for Aqua Vale Swimming and Fitness Centre in Aylesbury. You will lead day-to-day operations, ensuring a safe, welcoming environment for customers of all ages and supporting lifeguard duties as needed.

The role involves overseeing staff, maintaining high standards, and driving customer service excellence to support healthier, more active communities.