Leisure Centre Assistant Manager: Lead Teams & Service

Better; Greater London; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Pension scheme

Health Assurance

Ride to Work scheme

Free eye tests

Discounted centre membership

Job summary

GLL is seeking an Assistant Manager to lead the Britannia Leisure Centre’s service area, drive staff development, and ensure health, safety and customer care standards are met – with opportunities to progress within a charity-owned, staff‑owned organisation.

You will be accountable for operations, budgets, and stakeholder relations, while mentoring teams and maintaining service excellence in a busy leisure environment.

Responsibilities

• Leading, managing, and organising all aspects of the service area’s operations, ensuring they are carried out efficiently and economically within agreed policies and procedures.
• Being accountable for service area performance, including preparing and monitoring service area budgets, income targets, and business plans (where appropriate).
• Ensuring all organisational, statutory, and non‑statutory health and safety requirements are met.
• Providing visible leadership to all service area staff, ensuring they are motivated and operate at high levels of both performance and efficiency.
• Ensuring all members of the service team are effectively supervised and that all people management procedures are effectively operated within the team.
• Ensuring that all staff are aware of developments, policies, practices, and procedures through regular and effective communication processes.
• Taking responsibility for the mentoring and development of service area staff.
• Ensuring the highest quality standards of customer care and service delivery are achieved within the service area.
• Continually monitoring and reviewing the standards achieved, taking appropriate action to rectify adverse trends identified through audit or other mechanisms.
• Developing and maintaining effective relationships within the organisation and with key stakeholders.
• Acting as Centre or Duty Manager as required, supervising operational shifts, and carrying out any other duties as required commensurate with the post’s level of responsibility.
• Taking part in appropriate continuing professional development.

Job description

GLL is seeking an Assistant Manager to lead the Britannia Leisure Centre’s service area, drive staff development, and ensure health, safety and customer care standards are met – with opportunities to progress within a charity-owned, staff‑owned organisation.

You will be accountable for operations, budgets, and stakeholder relations, while mentoring teams and maintaining service excellence in a busy leisure environment.