Leisure Assistant

West Ham United FC; London; On-site; GBP 18,000 - 22,000; Part time

Job summary

Join West Ham United as a Foundation Community Leisure Assistant. This part-time role involves supporting the Community Hub's operations, ensuring excellent customer service, and assisting with community engagement initiatives. Ideal for those passionate about sports and community work.

Benefits

25 days annual leave plus birthday off

Pension and life insurance

Healthcare cash scheme

Travel season ticket loan

Cycle to work scheme

Priority access to apply for match tickets

Discounted season tickets

Staff discounts in the club store

Discounted gym membership

Family friendly leave policies

Qualifications

• Experience in customer-facing or facility support roles.
• Good understanding of Health & Safety and safeguarding procedures.

Responsibilities

• Deliver high standard of customer service at reception.
• Assist with facility operations and maintenance.
• Support programme delivery and event assistance.

Skills

Communication

Teamwork

Problem Solving

Education

GCSE Maths and English

Functional Skills Level 2

Tools

Basic ICT skills

Job description

Company Description

Join the Legacy and Future of West Ham United

Founded in 1895, West Ham United is a club that blends rich tradition with a forward-thinking approach, creating an exciting, ever-evolving football culture. Based in the heart of London, we proudly call the London Stadium home — a state-of-the-art venue with a capacity of 62,500, making it one of the largest in the country. We are also dedicated to providing the most affordable Premier League tickets in London, championing Accessible Family Football for all.

Our women's team, achieving professional status in 2018, has soared to new heights in the Women’s Super League and reached the prestigious FA Cup final. Meanwhile, our cutting-edge Academy, which opened in 2019, is nurturing future stars, producing first-team players like Declan Rice and Ben Johnson.

With ongoing improvements to the stadium, including the iconic Billy Bonds Stand, West Ham is constantly evolving, making sure our fans experience the best in matchday atmosphere and comfort. We are also incredibly proud to hold the Disability Confident Leader status, reflecting our dedication to inclusivity and accessibility.

As we continue to grow, so does our workforce. With a dedicated team of 300 core staff and 500 event and Foundation employees, West Ham United offers a truly unique working environment. We’re especially proud to have been awarded the Premier League’s Advanced Equality, Diversity, and Inclusion Standard in 2023 — our second consecutive recognition — underlining our ongoing commitment to fostering an inclusive, diverse, and dynamic workplace.

Join us and become part of a club that stands at the crossroads of history, ambition, and innovation. West Ham United is where passion, progress, and inclusivity come together to create something special.

Why Join Us?

Diversity & Inclusion: We believe a diverse team drives creativity and strengthens performance. We welcome applicants from all backgrounds and identities to apply.

Health & Wellbeing: We are committed to protecting the physical and mental health of our staff, ensuring a balanced and supportive work environment.

Career Growth: As part of a premier football club, you will have opportunities to grow and innovate in an exciting and fast-paced environment.

If you’re ready to bring your passion for the leisure sector and football to one of the world’s most iconic clubs, apply now!

Position

Role: Foundation Community Leisure Assistant

Location: WHU Foundation Hub, Beckton, East London

Contract- Part Time- 28 hours per week- Evenings and weekends required | Rota-based shifts

Reports to: Facilities Manager

Start Date: June 2025 (upon reopening of Community Hub)

West Ham United Foundation is the charitable arm of West Ham United FC, delivering over 35 impactful community programmes across East London, Essex, and internationally – reaching more than 50,000 participants each season. As we prepare to relaunch our newly refurbished Community Hub in June 2025, we are looking for two enthusiastic and dedicated Leisure Assistants to join our Facilities Team.

Our Community Hub and 3G pitch serve as inclusive, welcoming, and safe spaces that support a wide range of community engagement and sports development initiatives.

As a Leisure Assistant, you will support the day-to-day operations of the Foundation's Community Hub and 3G pitch facility. You will play a vital role in delivering excellent customer service, supporting programme delivery, and ensuring the safe and effective running of all site activities. This is a hands-on, customer-facing position ideal for someone passionate about sport, community work, and helping others.

Key Responsibilities

• Customer Experience: Deliver a high standard of customer service at the reception desk, handling enquiries, taking payments, managing bookings,
  
  

and supporting all visitors.

• Facility Operations: Assist with opening and closing the site, supervise car park and access points, set up and pack away equipment, and support
  
  

site logistics.

• Site Maintenance: Ensure all equipment and spaces (indoor and outdoor) are clean, safe, and ready for use.
• Programme Support: Help prepare for and deliver a range of Foundation programmes and events, both indoors and on the 3G pitch.
• Activity Coordination: Oversee changeovers between bookings and ensure adherence to schedules.
• Event Assistance: Support delivery of community events, birthday parties, and special activities.
• Health & Safety: Follow safeguarding and safety protocols, assist with emergency drills, complete incident reports, and administer basic first aid.
• Administration: Perform admin tasks such as maintaining records, stock checking, using booking systems, and supporting general office duties.
• Safeguarding: Ensure the safety and wellbeing of all users, especially children, young people, and vulnerable adults.
  
  

Requirements

Person Specification:

Essential Qualifications And Experience

• GCSE Maths and English or Functional Skills Level 2
• Experience in customer-facing or facility support roles
• Basic ICT skills (email, spreadsheets, booking systems)
• Good understanding of Health & Safety and safeguarding procedures
  
  

Desirable

• Experience in leisure, sport, or education settings
• First Aid and/or Safeguarding training
• Experience with 3G pitch maintenance
• Relevant qualifications in Health & Social Care, Leisure, or Customer Service
  
  

Skills And Attributes

• Excellent communication and interpersonal skills
• Strong teamwork and problem-solving abilities
• High motivation and reliability
• Physically capable of setting up and moving sports equipment
• Commitment to the Foundation’s values: Respect, Courage, Tenacity, Perseverance, and Resilience
  
  

Additional Information

This role is subject to an Enhanced DBS check.

You will be required to work evenings and weekends on a rotational basis.

In-post training and development opportunities will be provided.

Other information

Benefits on offer (may vary based on contract type and location)

• 25 days annual leave plus your birthday off
• Pension and life insurance
• Healthcare cash scheme
• Travel season ticket loan
• Cycle to work scheme
• Priority access to apply for match tickets
• Discounted season tickets
• Staff discounts in the club store, café and our official partners products and services
• Discounted gym membership and onsite fitness room facilities
• Family friendly leave policies
• Company Social events
  
  

EDI Statement

Our club's history is rooted in a solid commitment to equity, diversity, and inclusion, and we openly strive to be leaders in promoting EDI values. West Ham United is tactical in its approach to addressing inequity and prioritising the undertaking of meaningful and lasting change for all.

We prioritise removing barriers to attracting and engaging the best talent from all communities. We are proactive in creating equal access to opportunities and benefits for everyone and a discrimination-free environment where everyone experiences being treated with dignity and respect regardless of their background, circumstances, or protected characteristics.

Safeguarding

At our Club and Foundation, we advocate a proactive approach to ensure every child and adult has the right to experience safety and be treated with care, respect, and dignity. Therefore, we prioritise protection from harm and promote safeguarding good practice and compliance as an integral part of all our operations and engagement. This includes conducting robust, safer recruitment checks to identify any potential risks associated with individuals who may pose a threat to children or adults who are at risk of harm.

Everyone, including third parties who work with the Club or the West Ham Foundation, is responsible for ensuring the safety and well-being of vulnerable individuals. It is non-negotiable to remain vigilant, promptly report any concerns as outlined in our safeguarding policies and guidelines, and take decisive action to prevent harm, abuse, and neglect. Each person must actively contribute to creating a safe environment for everyone.

How To Apply

To apply, Please reply to the link with your full CV and a supporting statement outlining your motivation for applying and how you align with the foundation community engagement work.

The deadline for applications is 5pm on Friday 23rd May 2025. Please note that the vacancy may close early if there is a high volume of applicants.

Queries

Thank you for your interest. If you have any queries, or require support with your application, please contact [email protected]