Store Sales Associate — Create Magical Customer Experiences

1034 LEGO Company Limited; Cardiff; Hybrid; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Family Care Leave

Life and disability insurance

Wellbeing resources

Colleague discount

Bonus scheme

Hybrid work policy

Job summary

The LEGO Group is seeking a Customer Experience Associate in the United Kingdom to welcome guests, handle cash, and help maintain high standards across store presentation and safety. You will play a key role in delivering a playful, energetic environment and supporting promotions and loyalty programs.

In this hybrid role, you will participate in daily store operations and guest engagement while collaborating with teammates to ensure a seamless shopping experience, with three in-office days per

Qualifications

• Greeting customers and handling cash at the register with accuracy.
• Maintaining visual displays to LEGO Brand standards.
• Ensuring safety, cleanliness and stockroom organization.

Responsibilities

• Ensure a signature experience for every guest by greeting them and performing cash register duties.
• Provide a clean, safe and visually stimulating environment and uphold visual standards.
• Safely operate the stockroom and assist in merchandise receiving and stock control.
• Resolve customer issues and report challenging situations to management.
• Engage with customers and promote promotional materials and loyalty programs.
• Perform store operational tasks as needed during duty.

Skills

Guest greeting

Cash handling

Customer service

Store operations

Visual merchandising

Safety awareness

Troubleshooting

Team collaboration

Job description

The LEGO Group is seeking a Customer Experience Associate in the United Kingdom to welcome guests, handle cash, and help maintain high standards across store presentation and safety. You will play a key role in delivering a playful, energetic environment and supporting promotions and loyalty programs.

In this hybrid role, you will participate in daily store operations and guest engagement while collaborating with teammates to ensure a seamless shopping experience, with three in-office days per