Legal Support Technical Team Administrator

All Locations

Manchester

Hybrid

GBP 27,000 - 35,000

Full time

2 days ago

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Benefits offered by this job

25 days annual leave

Life Insurance

Private Medical Insurance

Employee Assistance Programme

Pension Scheme

Hybrid & Flexible Working Options

Discounted Gym Membership

Job summary

Not specified is seeking a Legal Support Technical Administrator to act as a gateway for all new work, ensuring instructions are correctly identified and prioritised to support all legal departments. You will manage file administration and ensure SLAs/MI deadlines are met while maintaining strict confidentiality.

The role involves liaising with clients, third parties and courts, processing court materials, and providing cross-departmental admin support.

Qualifications

Experience in liaising with clients, third parties and courts.
Ability to collate information and manage vetting processes accurately.
Strong prioritisation skills to meet SLAs and deadlines.

Responsibilities

Liaise with clients, third parties and courts to gather instructions.
Collate information, vetting and document responses.
Prioritise work by urgency, SLA, and client requests.
Deal with duplicate files and conflicts of interest.
Investigate complex instructions via client/third party liaison.
Process Court Proceedings received by post, email, and the DCP.
Maintain confidentiality of all firm and client information in line with DPA requirements.
Provide IT/administrative support across departments and meet SLA/MI deadlines.

Skills

Client liaison

Prioritisation

Court proceedings processing

Vet information handling

Confidentiality & data protection

Job description

We're looking for a Legal Support Technical Administrator to join our Legal Support Team to act as a gateway for all new work and to utilise your technical knowledge and expertise to ensure instructions are correctly identified and prioritised to best support to all legal departments of HF whilst following agreed client escalation processes and liaising with key stakeholders as required. You will also provide file and general administration support to all departments of the firm ensuring all our service level agreements (SLA's) and management information (MI) deadlines are met. What will I be doing?

Liaising with clients, third parties and courts regarding new instructions via telephone including requesting papers and ascertaining any additional/missing information.
Collating information and completing vetting process as required, managing client responses and documenting accurately.
Prioritise work according to urgency (i.e. AOS dates, SLA, specific client requests).
Liaise with clients/fee earners regarding duplicate files/conflicts of interest.
Investigate complex instructions via client/third party liaison.
Processing Court Proceedings received via post, email and the DCP.
To be an exceptional team player with a positive and professional work ethic.
To provide support to Fee Earners as and when required.
To ensure the confidentiality of all the firm's and client's documentation and information in compliance with all DPA requirements.
This is a busy role, requiring a high level of accuracy and the ability to switch between tasks. We don't require any previous experience as full training will be given however, you will be an adaptable, self-motivated team player who works conscientiously and communicates with confidence and professionalism.

Advertising Salary: Not Specified Vacancy Type Permanent Service Area Business Services

Legal Support Technical Team Administrator, Apart from the competitive salary you'd expect, our package of benefits reflects our values of partnership, innovation, and being real people. We're committed to creating a dynamic workplace where everyone feels supported, empowered, and part of our success.

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