Legal Support Technical Team Administrator

All Locations; Manchester; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

25 days annual leave

Holiday Buy Scheme

Life Insurance

Income Protection

Private Medical Insurance

Healthcare Cash Plan

Employee Assistance Programme

Digital GP services

Pension Scheme

Electric Car Scheme

Enhanced Maternity/Paternity & Adopton

Hybrid & Flexible Working Options

Discounted Gym Membership

Employee Discount Hub

Flu & Eyecare Vouchers

Job summary

HF is seeking a Legal Support Technical Administrator to join its Legal Support Team in Manchester. You will act as a gateway for all new work and use your technical knowledge to ensure instructions are correctly identified and prioritised.

The role involves liaising with clients, third parties and courts, collating information, prioritising tasks by urgency, handling vetting and documentation, and ensuring SLAs and MI deadlines are met with discretion and confidentiality.

Qualifications

• Ability to liaise with clients, third parties and courts with clear communication.
• High level of accuracy and ability to switch between tasks.
• Confidential handling of firm and client information in line with DPA requirements.

Responsibilities

• Liaise with clients, third parties and courts to obtain missing information and instructions.
• Collate information, complete vetting, manage client responses and document accurately.
• Prioritise work by urgency (AOS dates, SLA, client requests).
• Coordinate with clients/fee earners on duplicates or conflicts of interest.
• Investigate complex instructions via client/third party liaison.
• Process Court Proceedings received by post, email and DCP.
• Support Fee Earners as required and maintain professional work ethic.

Skills

Communication

Adaptability

Attention to detail

Job description

We're looking for a Legal Support Technical Administrator to join our Legal Support Team to act as a gateway for all new work and to utilise your technical knowledge and expertise to ensure instructions are correctly identified and prioritised to best support to all legal departments of HF whilst following agreed client escalation processes and liaising with key stakeholders as required. You will also provide file and general administration support to all departments of the firm ensuring all our service level agreements (SLA's) and management information (MI) deadlines are met. What will I be doing?

• Liaising with clients, third parties and courts regarding new instructions via telephone including requesting papers and ascertaining any additional/missing information.
• Collating information and completing vetting process as required, managing client responses and documenting accurately.
• Prioritise work according to urgency (i.e. AOS dates, SLA, specific client requests).
• Liaise with clients/fee earners regarding duplicate files/conflicts of interest.
• Investigate complex instructions via client/third party liaison.
• Processing Court Proceedings received via post, email and the DCP.
• To be an exceptional team player with a positive and professional work ethic.
• To provide support to Fee Earners as and when required.
• To ensure the confidentiality of all the firm's and client's documentation and information in compliance with all DPA requirements.
• This is a busy role, requiring a high level of accuracy and the ability to switch between tasks. We don't require any previous experience as full training will be given however, you will be an adaptable, self-motivated team player who works conscientiously and communicates with confidence and professionalism.
• All Locations is a required field
• Advertising Salary: Not Specified Vacancy Type Permanent Service Area Business Services
• 25 days' annual leave (rising to 30 with service) + Holiday Buy Scheme
• Life Insurance & Income Protection
• Private Medical Insurance & Healthcare Cash Plan
• Employee Assistance Programme & Digital GP services
• Pension Scheme
• Electric Car Scheme
• Enhanced Maternity, Paternity & Adoption Leave
• Hybrid & Flexible Working Options
• Discounted Gym Membership & Employee Discount Hub
• Flu & Eyecare Vouchers - and more!