Legal Support Technical Team Administrator

HF; Manchester; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

25 days annual leave

Life Insurance

Private Medical Insurance

Pension Scheme

Hybrid & Flexible Working

Employee Discount Hub

Job summary

HF is seeking a Legal Support Technical Administrator in Manchester for a hybrid role requiring one day per week in the office. The position is permanent with potential start dates in November 2026.

You will act as a gateway for new work, ensuring instructions are correctly identified and prioritised to support all legal departments, while following client escalation processes and liaising with key stakeholders. You will also provide file and administrative support to meet SLA and MI deadlines.

Qualifications

• High level of accuracy and ability to switch between tasks.
• Adaptable, self-motivated team player who communicates with confidence and professionalism.

Responsibilities

• Liaise with clients, third parties and courts regarding new instructions by phone, request papers and identify missing information.
• Collate information and complete vetting, manage client responses and document accurately.
• Prioritise work by urgency (AOS dates, SLA, client requests).
• Liaise with clients/fee earners about duplicate files/conflicts of interest.
• Investigate complex instructions via client/third party liaison.
• Process Court Proceedings received via post, email and the DCP.
• Provide support to Fee Earners as required.
• Ensure confidentiality of firm and client documentation in line with DPA requirements.

Skills

Attention to detail

Multitasking

Adaptable

Team player

Communication

Job description

Legal Support Technical Administrator
Manchester
Hybrid - 1 day per week office attendance
Permanent - potential start date 2nd or 16th November 2026

We're looking for a Legal Support Technical Administrator to join our Legal Support Team to act as a gateway for all new work and to utilise your technical knowledge and expertise to ensure instructions are correctly identified and prioritised to best support to all legal departments of HF whilst following agreed client escalation processes and liaising with key stakeholders as required. You will also provide file and general administration support to all departments of the firm ensuring all our service level agreements (SLA’s) and management information (MI) deadlines are met.

About The Role

Legal Support Technical Administrator
Manchester
Hybrid - 1 day per week office attendance
Permanent - potential start date 2nd or 16th November 2026

We're looking for a Legal Support Technical Administrator to join our Legal Support Team to act as a gateway for all new work and to utilise your technical knowledge and expertise to ensure instructions are correctly identified and prioritised to best support to all legal departments of HF whilst following agreed client escalation processes and liaising with key stakeholders as required. You will also provide file and general administration support to all departments of the firm ensuring all our service level agreements (SLA’s) and management information (MI) deadlines are met.

What will I be doing?

• Liaising with clients, third parties and courts regarding new instructions via telephone including requesting papers and ascertaining any additional/missing information.
• Collating information and completing vetting process as required, managing client responses and documenting accurately.
• Prioritise work according to urgency (i.e. AOS dates, SLA, specific client requests).
• Liaise with clients/fee earners regarding duplicate files/conflicts of interest.
• Investigate complex instructions via client/third party liaison.
• Processing Court Proceedings received via post, email and the DCP.
• To be an exceptional team player with a positive and professional work ethic.
• To provide support to Fee Earners as and when required.
• To ensure the confidentiality of all the firm’s and client’s documentation and information in compliance with all DPA requirements.

What do I need?

This is a busy role, requiring a high level of accuracy and the ability to switch between tasks. We don't require any previous experience as full training will be given however, y ou will be an adaptable, self-motivated team player who works conscientiously and communicates with confidence and professionalism.

What’s in it for you?

Apart from the competitive salary you’d expect, our package of benefits reflects our values of partnership, innovation, and being real people. We’re committed to creating a dynamic workplace where everyone feels supported, empowered, and part of our success.

You’ll Enjoy

• 25 days’ annual leave (rising to 30 with service) + Holiday Buy Scheme
• Life Insurance & Income Protection
• Private Medical Insurance & Healthcare Cash Plan
• Employee Assistance Programme & Digital GP services
• Pension Scheme
• Electric Car Scheme
• Enhanced Maternity, Paternity & Adoption Leave
• Hybrid & Flexible Working Options
• Discounted Gym Membership & Employee Discount Hub
• Flu & Eyecare Vouchers – and more!

What’s next?

As an equal opportunities’ employer, we're passionate about inclusive hiring approaches.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll do our best to support you.