Legal Receptionist

Owen Reed Ltd; London; On-site; GBP 24,000 - 32,000; Full time

Job summary

An established industry player is seeking a dedicated Receptionist to join their Facilities and Front of House team. In this role, you will be the first point of contact for clients, ensuring a warm and professional welcome. Your responsibilities will include managing telephone inquiries, assisting with administrative tasks, and supporting events. This position offers the opportunity to work in a dynamic environment, where your organizational skills and customer service focus will be highly valued. If you are looking to make a significant impact in a prestigious law firm, this role is perfect for you.

Qualifications

• Experience in a professional services environment is desirable.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Provide a warm welcome to clients and staff at reception.
• Manage telephone inquiries and maintain records of visitors.
• Assist with general administrative tasks and event support.

Skills

Receptionist experience

General administration

Customer service

Organizational skills

Telephone etiquette

Tools

CRM System

Microsoft Teams

Job description

Owen Reed is recruiting for a full time Receptionist to join our Facilities and Front of House team for a top law firm in London. You will provide a first welcome link between clients and the firm, offering an excellent first impression either in person or on the telephone. You will assist the wider office and facilities team with general administration, assisting with post event cleaning and providing an efficient and flexible service to internal clients. Key Responsibilities Provide a warm, welcoming first impression of the highest standard for clients and staff when arriving at reception Promptly and courteously answer and record telephone and reception enquiries and deal with persons calling at the office with appointments or documents Look after clients waiting in reception, notifying fee earners of their arrival and showing them to fee earners or interview rooms Be responsible for all documents and post arriving in the office, during the day Every item and visitor to be logged consistently for the records Provide refreshments for clients/meetings where requested Provide support for events as required, including cleaning after events have finished Work with tact and discretion with clients on the telephone and face to face, diplomacy would be required and a level of confidentiality Use the Teams system and answer telephone enquiries promptly and efficiently Occasional cover when required of reception within the other offices To attend departmental and other meetings and training as required Preparing, refreshing and ensuring high standards in all meeting rooms before and after each use To work alongside facilities in hosting large events being responsible for, setting up and clearing down after large events To be flexible around attending/ hosting events as required on occasions Responsible for the day-to-day management and smooth operation of all nine meeting rooms Produce documents, letters and emails as required for other teams Copying files, scanning and emailing documents Data input to the CRM System as required Any other administrative tasks, such as Web Enquiries, faxes, general email enquiries

Skills, Experience, and Attributes

Experience of working within a Receptionist role in a professional services environment is desirable Experience of undertaking general admin duties i.e. filing, scanning, photocopying etc Experience of dealing with telephone-based enquiries and utilising a switchboard Excellent organisation capability with the ability to effectively prioritise Customer service focused