legal Receptionist

Owen Reed; City Of London; On-site; GBP 25,000 - 32,000; Part time

Job summary

Une entreprise de services juridiques recherche un(e) réceptionniste à temps partiel pour rejoindre son équipe d'accueil à Londres. Le candidat idéal aura une expérience préalable dans un rôle similaire, offrant un excellent service client tout en prenant en charge diverses tâches administratives dans un environnement professionnel dynamique.

Qualifications

• Expérience en tant que réceptionniste dans un environnement de services professionnels souhaitée.
• Compétences en gestion des appels et expérience avec un panneau téléphonique.
• Attitude axée sur le service client.

Responsibilities

• Accueillir clients et visiteurs avec professionnalisme.
• Gérer les appels entrants et les demandes à la réception.
• Assister l'équipe administrative avec diverses tâches.

Skills

Customer service orientation

Organizational skills

Telephone enquiry handling

Admin duties

Job description

Owen Reed is recruiting for a part-time Receptionist to join our Facilities and Front of House team for a top law firm in London.

You will provide an excellent first impression to clients and visitors, either in person or on the telephone, serving as a link between clients and the firm.

You will also assist the wider office and facilities team with general administration, post-event cleaning, and providing efficient, flexible service to internal clients.

Key Responsibilities of the Receptionist

• Provide a warm, welcoming first impression for clients and staff at reception.
• Answer and record telephone and reception enquiries promptly and courteously, handling visitors and appointments.
• Assist clients waiting in reception, notify fee earners of their arrival, and escort them to meeting rooms.
• Manage all documents and post arriving in the office during the day.
• Log all visitors and items consistently for records.
• Provide refreshments for clients and meetings when requested.
• Support event organization, including cleaning after events.
• Handle client interactions with tact, discretion, and confidentiality.
• Use the Teams system to answer telephone enquiries efficiently.
• Occasionally cover reception at other offices.
• Attend departmental meetings and training as required.
• Prepare and maintain high standards in all meeting rooms before and after use.
• Assist with hosting large events, including setup and cleanup.
• Attend/host events as needed, demonstrating flexibility.
• Manage the day-to-day operation of nine meeting rooms.
• Produce documents, letters, and emails for other teams.
• Perform copying, scanning, and emailing tasks.
• Input data into the CRM system as required.
• Perform other administrative tasks such as web enquiries, faxes, and general email management.

Skills, Experience, and Attributes

• Experience in a Receptionist role within a professional services environment is desirable.
• Experience with general admin duties like filing, scanning, and photocopying.
• Experience handling telephone enquiries and using a switchboard.
• Excellent organizational skills with the ability to prioritize effectively.
• Customer service-oriented attitude.