Legal Enquiry Advisor

Search Consultancy LTD; Dundee; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

32 days annual leave

Private healthcare

Pension scheme

Hybrid working

Training and development

Supportive team culture

Job summary

Search Consultancy LTD in Dundee is seeking a Legal Enquiry Team Advisor to be the first point of contact for client inquiries, gathering information across channels. Hybrid working is available after probation, with a requirement to attend the Dundee office three days a week.

You will develop knowledge of personal injury law, explain funding options, and hand over cases to the appropriate legal team, while aiming to meet individual and team targets and deliver empathetic client service.

Qualifications

• Experience in customer service or contact centre environments.
• Excellent written and verbal communication.
• Understanding of GDPR principles.

Responsibilities

• Handle new client enquiries via phone, email, website and other channels.
• Explain funding options and gather relevant information.
• Maintain client information in the case management system.
• Obtain supporting documentation for potential claims.
• Take ownership from first contact to handover to the legal team.
• Work towards individual and team performance targets.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Tools

Microsoft Office

Case management system

Job description

Legal Enquiry Team Advisor Dundee
Salary: 26,000 + Bonus
Hours: Full Time Permanent

About the Role

As a Legal Enquiry Team Advisor, you'll play a vital role as the first point of contact for new client enquiries. Working across telephone, email, website enquiries, and other communication channels, you'll gather key information, explain funding options, and ensure clients receive a professional and empathetic experience from their very first interaction.

Based in Dundee, you'll join a collaborative team environment where no two days are the same. Hybrid working is available following the successful completion of probation, with a requirement to attend the Dundee office three days per week.

Key Responsibilities

• Acting as the first point of contact for new client enquiries via telephone, email, website, and other communication channels
• Delivering a professional, empathetic and client-focused service
• Gathering detailed information relating to accidents, injuries and potential claims
• Accurately recording and maintaining client information on the case management system
• Obtaining supporting documentation including photographs, evidence and other relevant materials
• Taking ownership of enquiries from initial contact through to handover to the appropriate legal team
• Working towards individual and team performance targets, including conversion rates and client satisfaction measures
• Developing knowledge of personal injury law and the firm's services

About You

• Previous experience within a customer service, contact centre or sales environment
• Excellent communication and interpersonal skills
• Ability to build rapport and establish trust with clients
• Empathetic, professional and client-focused approach
• Strong organisational skills and attention to detail
• Confident using Microsoft Office applications and learning new systems
• Understanding of customer service principles and GDPR requirements
• Ability to work towards individual performance and productivity targets
• Experience within a legal environment would be advantageous but is not essential

What's in It for You?

• 32 days annual leave
• Firm pensions scheme & death in service
• Private healthcare & flu jab scheme
• Hybrid working following probation
• Comprehensive training and ongoing professional development
• Opportunity to join a respected and leading well-established legal firm
• Supportive team culture built around collaboration and shared success

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.