New Enquiry Handler - Civil Liberties

Hodge Jones & Allen; Greater London; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Generous annual leave

Extra paid leave for volunteering and study

Pension scheme

Life assurance and Group Income Protection

Wellbeing support

Cycle to Work scheme

Employee referral bonus scheme

Discounted legal services

On-site social space with subsidised bar

Job summary

Hodge Jones & Allen LLP is seeking a New Enquiry Handler to join our Civil Liberties team. The role involves managing new client enquiries through calls and emails, providing essential support to fee earners in assessing new cases.

The successful candidate will require relevant legal qualifications, strong communication skills, and experience working with vulnerable clients. A comprehensive benefits package is offered, including generous leave, pension contributions, and well-being support.

Qualifications

• Must have relevant legal qualifications such as LLB or LLM.
• Previous experience in legal work is essential.
• Ability to manage sensitive interactions with diverse clientele.

Responsibilities

• Handle incoming and outgoing calls for new enquiries.
• Complete accurate written attendance notes for calls.
• Provide signposting information for enquiries that cannot be assisted.

Skills

Legal qualifications (LLB, LLM)

Experience with vulnerable clients

Administrative and literacy skills

Teamwork

Attention to detail

Time management

Job description

Hodge Jones & Allen LLP are looking to recruit a New Enquiry Handler to support our Civil Liberties team.

This is an office based role that involves receiving incoming calls/making outgoing calls, managing enquiries submitted via email/our website, and dealing with all new enquiries within the department.

Through careful listening and questioning, the New Enquiry Handler will gain an insight into the client's requirements and assist as far as possible, liaising with fee earners to determine whether the case can be taken on. They will need to complete an accurate written attendance note of the call and ensure it is logged on our systems and circulated to reviewing fee earners.

The New Enquiry Handler will also provide signposting information to those enquiries we cannot assist with.

The ability to handle a high level of incoming calls, manage information and interact with diverse and vulnerable cliental in a sensitive and professional manner at all times is essential.

Requirements

• Relevant legal qualification/s, such as LLB, LLM etc
• Previous legal work experience
• Previous experience working with vulnerable clientsGood administrative and literacy skills, a methodical approach, teamwork, the ability to work on your own initiative and a flexible attitude.
• Working in an organised manner, paying attention to detail and good time management.

Benefits

We offer a competitive and comprehensive benefits package designed to support your well-being, work-life balance and professional development, including:

• Generous annual leave (22-27 days depending on role), plus Christmas shutdown and additional birthday leave
• Extra paid leave for volunteering, moving house and study
• Long service recognition leave at 10, 15 and 20 years
• Pension scheme (3% employer contribution, 5% employee, with salary sacrifice option)
• Life assurance (2x salary) and Group Income Protection (up to state pension age)
• Enhanced maternity and paternity pay (subject to qualifying service)
• Wellbeing support, including Mental Health Champions, First Aiders and an Employee Assistance Programme
• Cycle to Work scheme and season ticket loan (post-probation)
• Employee referral bonus scheme
• Discounted legal services and access to an extensive Employee Benefits Portal (gym membership, health plans, private medical insurance, dental, cinema and retail discounts)
• Eye care contributions
• Complimentary office fruit deliveries twice weekly
• On-site social space with pool table and subsidised bar