Claims Advisor

One to One personnel Limited; Shoeburyness; On-site; GBP 23,000 - 29,000; Full time

Job summary

One to One personnel Limited is seeking a friendly, confident Claims Advisor in Shoeburyness, Essex to join a busy team. The role focuses on delivering excellent customer service, supporting customers through the claims process, and liaising with insurers.

You will handle claims, respond to queries by phone and email, and maintain accurate records while working within a supportive environment that values problem-solving and clear communication.

Qualifications

• Strong customer service skills and confident telephone manner.
• Excellent verbal and written communication abilities.
• Detail-oriented, well-organised and reliable.
• Proactive problem-solving approach and willingness to learn.

Responsibilities

• Provide high levels of customer service to policyholders and claimants.
• Support customers throughout the claims process from notice to resolution.
• Process and review customer claims and respond to queries by phone and email.
• LAC with insurers and maintain accurate claims records.
• Investigate and escalate potential fraud concerns as required.
• Keep customers updated on claim progress and resolutions.

Job description

Shoeburyness, Essex | £26,000 + Bonus | Monday to Friday | 37.5 Hours

Great with customers? Confident on the phone?

We’re looking for a friendly, confident and enthusiastic Claims Advisor to join a busy and supportive team based in Shoeburyness, Essex.

If you have strong customer service skills, enjoy speaking to people and are good at solving problems, this could be a fantastic opportunity to develop your career within the insurance sector.

What matters most is your attitude, communication skills and commitment to delivering an excellent customer experience.

What you’ll be doing

• Providing a high level of customer service
• Supporting customers throughout the claims process
• Handling and processing customer claims
• Responding to customer queries by telephone and email
• Liaising with insurance providers
• Handling complaints professionally and working towards positive resolutions
• Reviewing information and investigating claims where required
• Identifying and escalating potential fraud concerns
• Carrying out general administration
• Maintaining accurate customer and claims records
• Keeping customers updated throughout the process
• Taking ownership of queries and helping to resolve problems
• Working closely with colleagues as part of a supportive team

What we’re looking for

• Excellent customer service skills
• Confident and professional telephone manner
• Strong verbal and written communication skills
• A positive and enthusiastic attitude
• Good problem-solving skills
• Strong attention to detail
• Good organisational skills
• Hardworking, reliable and motivated
• Comfortable asking questions and keen to learn
• Able to work well as part of a team
• Confident using Microsoft Word and Excel
• Comfortable working in a busy, customer-focused environment

Experience

Previous experience within insurance claims handling is desirable but not essential.

We’d also be keen to hear from candidates with transferable experience from roles such as:

• Customer Service Advisor
• Customer Support Advisor
• Contact Centre Advisor
• Call Centre Advisor
• Complaints Handler
• Administrator
• Retail Customer Service
• Financial Services Customer Service

If you’re confident dealing with customers and have the right attitude, full training can be provided to help you develop your claims knowledge.

Why apply?

You’ll be joining an established business with over 25 years’ experience in its sector, with a strong focus on customer service, innovation and delivering a positive customer experience.

This is an excellent opportunity to learn a new area, develop valuable claims and insurance experience and build your career within a supportive team.