Legal Assistant Subject Access Requests

Countess Of Chester Hospital; Chester; On-site; GBP 22,000 - 24,000; Full time

Job summary

Countess of Chester Hospital NHS Foundation Trust is seeking a meticulous Subject Access Assistant to join our busy Legal Services team. The role involves processing requests from patients and authorised representatives for access to health records, with care, accuracy and discretion when handling sensitive information.

You will register requests, gather documentation, and maintain case records to meet deadlines, while providing general admin support and escalation for complex redactions and

Qualifications

• Organised, accurate and discreet administrative performer.
• Ability to handle sensitive information with care.
• Experience in processing information requests is beneficial.

Responsibilities

• register and acknowledge new Subject Access Requests
• obtain identification, consent and authority documentation where required
• request and collate records from electronic and paper-based systems
• maintain accurate case records and monitor progress against deadlines
• prepare documentation for review and secure disclosure
• respond professionally to enquiries from patients, representatives and Trust colleagues
• follow established procedures for information governance, confidentiality and data protection
• provide general administrative support to help the service manage requests efficiently

Skills

Organised

Accurate

Discretion

Teamwork

Job description

Countess of Chester Hospital NHS Foundation Trust, staff pride themselves on not only leading through clinical excellence, but also by creating an environment where all staff are valued and appreciated. To achieve this, the Trust has embarked on an exciting new strategy focused on continuous improvement.

Our vision is to improve the lives of our community and provide excellence in healthcare, through partnership and innovation

Our High Performance Culture will support everyone to be the best version of themselves by being true to our Trust vision, values and behaviours.
We welcome applications from colleagues from our local and neighbouring communities of all backgrounds and identities, who are currently under-represented within our region such as Black, Asian, Minority ethnic and those with disabilities.

As a region we are reviewing the way we work, and exploring how new working practices that support flexible working can create a positive work-life balance. As part of our recruitment process we will explore how our inclusive employment policies, flexible working, staff engagement forums, Trust facilities and services can be of mutual benefit.

Job Overview

Working Full time: 37.5 hours per week

We are looking for an organised, accurate and motivated Subject Access Assistant to join our busy Legal Services team.
The Subject Access team is responsible for processing requests from patients and authorised representatives for access to health records. This is an important administrative role requiring care, accuracy and discretion when handling sensitive and confidential information.

Main duties of the job

• register and acknowledge new Subject Access Requests
• obtain identification, consent and authority documentation where required
• request and collate records from electronic and paper-based systems
• maintain accurate case records and monitor progress against deadlines
• prepare documentation for review and secure disclosure
• respond professionally to enquiries from patients, representatives and Trust colleagues
• follow established procedures for information governance, confidentiality and data protection
• provide general administrative support to help the service manage requests efficiently

You will receive training and support to develop the knowledge needed for the role. More complex decisions concerning redaction, exemptions and disclosure will be escalated to senior members of the team.

Working for our organisation

The Trust’s services are provided from three locations: