Claims Team Leader

ARAG Group; West of England; In loco; GBP 42.000 - 54.000; Tempo pieno

Descrizione del lavoro

ARAG UK is seeking a Claims Team Leader to oversee the daily performance of the Claims Team based in Central Bristol. You will lead a team handling legal expenses claims, driving improvements and delivering excellent customer service.

The role emphasises leadership, workload management and collaboration with other areas of the business to achieve targets and proactive issue resolution. Full training will be provided in a dynamic insurance environment.

Competenze

• Experience in a Legal Expenses Insurance or General Insurance environment.
• Ability to manage workload and drive process improvements.
• Strong leadership and people management skills.

Mansioni

• Lead and develop the Claims Team, driving day-to-day operational performance and targets.
• Inspire confidence, manage workloads, and implement process improvements.
• Collaborate with Customer Experience and Insights teams to enhance customer service and resolution of issues.
• Ensure adherence to SLAs and contribute to continuous improvement across the business.

Conoscenze

Leadership

Team management

Communication skills

Descrizione del lavoro

ARAG UK, a market-leading insurance and legal services provider, has an exciting new opportunity for a Claims Team Leader to oversee the day to day operational performance of our Claims Team, based in our office in Central Bristol.

Ensuring the customer is at the heart of what we do, you will assist the team to provide a legal expenses claims handling service. This is a great opportunity to demonstrate your leadership skills, supporting and developing your team to progress and develop their careers but also to achieve targets, SLAs and deliver against initiatives. You’ll work with your team and other areas of the business (for example, the Customer Experience and Insights Team) to support our Claims Handlers to excel in their role, ensuring excellent customer service and proactive, early resolution of complaints.

This is a varied and interesting role, where you will enjoy responsibility for leading a team and also having the opportunity to showcase your technical knowledge as a reference point, so the ideal candidate will have experience in a Legal Expenses Insurance or General Insurance environment, but full training and support will be given. Most important is an ability to manage a workload, inspire confidence in your team and be proactive in sharing ideas and contribute to process improvements.

We'd like to hear from candidates who have knowledge of managing, or developing teams and who can be proactive in initiating and managing change. You'll have access to a wide array of management information and data including customer service feedback which will help you to drive change and continuous improvement for the business. As a Claims Team Leader you will have the opportunity to work with a variety of people at varying levels across the business. Excellent communication skills and an ability to motivate your team is therefore an important part of this role.

We offer a range of excellent benefits designed to support you and your lifestyle including:

• 26 days holiday + bank holidays+ 'MyDay' (1 day to take at your discretion during the year)


• Contributory company pension scheme (up to 10% employer match)


• Opportunity to buy up to 5 days of annual leave every year


• Employee Reward and Incentive Scheme


• Progressive career pathway and development opportunities


• The option to join our Sports and Social club which organises discounted events such as theatre visits, sporting events and shopping trips


• Group Income Protection for all employees


• Group Legal Protection for all employees


• European Motor Assistance and Home Emergency Assistance


• Inclusion in our Health Cash plan


• Salary sacrifice benefits including Cycle scheme


• Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK

If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above.