Legal Administrator

Anderson Knight; Glasgow; On-site; GBP 21,150 - 25,850; Full time

Job summary

Anderson Knight is seeking a Legal Administrator in Glasgow to support the handling of customer complaints within motor finance, under FCA regulations. This role suits recent graduates or those with admin/customer service experience, with strong communication and meticulous record keeping.

Reporting to the Legal Relay Manager, the role offers a 6-month fixed-term contract with potential extension, 35 hours per week, and a salary of £23,500.

Qualifications

• Recent graduate or previous administrative/customer service experience.
• Strong written and verbal communication skills.
• Excellent attention to detail and organisational skills.
• Proficient with Microsoft Word and Excel.

Responsibilities

• Accurately log and manage customer complaints in line with FCA regulations and company procedures.
• Monitor shared inboxes, ensuring enquiries are responded to or allocated promptly.
• Provide professional support to customers and internal stakeholders.
• Contact customers and third parties by phone and email to obtain additional information where required.
• Maintain accurate records and ensure all administration is completed to a high standard.

Skills

Communication

Attention to detail

Organisational skills

Education

Recent graduate

Tools

Microsoft Office

Job description

Anderson Knight is delighted to be recruiting for a Legal Administrator on behalf of our client based in Glasgow.

This is an excellent opportunity for someone looking to build a career within financial services or legal administration. If you've recently graduated and are looking to gain valuable industry experience, we'd love to hear from you.

Reporting to the Legal Relay Manager, you'll play a key role in managing customer complaints throughout the lifecycle of motor finance agreements, ensuring they are handled accurately and in line with regulatory requirements.

Location: Glasgow
Salary: £23,500
Hours: 35 hours per week, Monday to Friday, 9:00am - 5:00pm
Contract: 6 Month Fixed-Term Contract (with the possibility of extension)

The Role

• Accurately log and manage customer complaints in line with FCA regulations and company procedures.
• Monitor shared inboxes, ensuring enquiries are responded to or allocated promptly.
• Provide professional support to customers and internal stakeholders.
• Contact customers and third parties by phone and email to obtain additional information where required.
• Maintain accurate records and ensure all administration is completed to a high standard.

About You

• A recent graduate or someone with previous administrative or customer service experience.
• Strong written and verbal communication skills.
• Excellent attention to detail and organisational skills.
• Confident using Microsoft Office, including Word and Excel.
• Able to build positive relationships and manage sensitive information professionally.
• Experience handling customer enquiries is beneficial but not essential.

You're a recent graduate or an organised administrator looking to kick-start your career with a respected organisation, we'd love to hear from you.