Legacy Operations Specialist - Data & Donor Support

Cancer Research UK; Greater London; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Benefits package

Job summary

Cancer Research UK is seeking a highly organised Legacy Operations Executive to strengthen the delivery of our Legacy Proposition. You will ensure data quality, financial administration and excellent supporter service while collaborating across departments.

The role focuses on operational efficiency, documentation, and process improvement across Will Writing Service tasks, with the need to handle inquiries from supporters, solicitors, and partners in a professional manner.

Qualifications

• Excellent organisational skills with the ability to manage competing priorities in a busy environment.
• Strong attention to detail and commitment to accurate records and high-quality data.
• Experience of financial administration and supporting financial processes.
• Excellent written and verbal communication skills with the ability to build effective stakeholder relationships.

Responsibilities

• Deliver operational and administrative support across Legacy Proposition activities, ensuring processes run smoothly.
• Maintain accurate supporter, solicitor, financial and case management records across multiple systems, ensuring compliance with standards.
• Act as a key contact for legacy-related enquiries, resolving issues and providing support to internal and external stakeholders.
• Support day-to-day financial administration, including income processing, payment queries, raising PO’s, receipting invoices and month-end activities.
• Ensure accurate and timely completion of Will Writing Service administrative tasks, processing data and maintaining records across systems.
• Identify opportunities to improve processes, data quality and drive continuous operational improvements.
• Assist with shared team responsibilities to cover annual leave or busy periods.

Skills

Organisational skills

Attention to detail

Financial administration

Microsoft Office

CRM systems

GDPR knowledge

Stakeholder relationships

Tools

CRM software

Office software suites

Job description

Cancer Research UK is seeking a highly organised Legacy Operations Executive to strengthen the delivery of our Legacy Proposition. You will ensure data quality, financial administration and excellent supporter service while collaborating across departments.

The role focuses on operational efficiency, documentation, and process improvement across Will Writing Service tasks, with the need to handle inquiries from supporters, solicitors, and partners in a professional manner.