Legacy Operations Executive

Cancer Research UK; Greater London; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Benefits package

Job summary

Cancer Research UK is seeking a highly organised Legacy Operations Executive to strengthen the delivery of our Legacy Proposition. You will ensure data quality, financial administration and excellent supporter service while collaborating across departments.

The role focuses on operational efficiency, documentation, and process improvement across Will Writing Service tasks, with the need to handle inquiries from supporters, solicitors, and partners in a professional manner.

Qualifications

• Excellent organisational skills with the ability to manage competing priorities in a busy environment.
• Strong attention to detail and commitment to accurate records and high-quality data.
• Experience of financial administration and supporting financial processes.
• Excellent written and verbal communication skills with the ability to build effective stakeholder relationships.

Responsibilities

• Deliver operational and administrative support across Legacy Proposition activities, ensuring processes run smoothly.
• Maintain accurate supporter, solicitor, financial and case management records across multiple systems, ensuring compliance with standards.
• Act as a key contact for legacy-related enquiries, resolving issues and providing support to internal and external stakeholders.
• Support day-to-day financial administration, including income processing, payment queries, raising PO’s, receipting invoices and month-end activities.
• Ensure accurate and timely completion of Will Writing Service administrative tasks, processing data and maintaining records across systems.
• Identify opportunities to improve processes, data quality and drive continuous operational improvements.
• Assist with shared team responsibilities to cover annual leave or busy periods.

Skills

Organisational skills

Attention to detail

Financial administration

Microsoft Office

CRM systems

GDPR knowledge

Stakeholder relationships

Tools

CRM software

Office software suites

Job description

Legacy Operations Executive Salary: £26,000 - £28,000 plus benefits Reports to: Senior Legacy Operations Manager Directorate: Marketing, Fundraising & Engagement Contract: Permanent Hours: Full-time, 35 hours per week Location: Stratford, London with limited flexibility (minimum 2 days per week in the office every Tuesdays and Thursdays) Closing date: 6th September 2026, 23:55 Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

Recruitment Process: interview including 2 data entry tasks Interview Dates: w/c 14th September 2026 At Cancer Research UK, we exist to beat cancer. We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That’s why we’re looking for someone talented, someone who wants to develop their skills, someone like you. We are looking for a highly organised and detail-focused Legacy Operations Executive to help us deliver outstanding supporter experiences across our Legacy Proposition teams. Working collaboratively across departments, you’ll play a vital role in ensuring our legacy operations run efficiently, maintaining high standards of data quality, financial administration and supporter service while helping to improve processes and drive operational excellence. You’ll act with professionalism and care, building strong relationships with colleagues, supporters and external stakeholders to help maximise the impact of gifts left in Wills.

What will I be doing?

Deliver operational and administrative support across Legacy Proposition activities, ensuring processes run smoothly and efficiently. Maintain accurate supporter, solicitor, financial and case management records across multiple systems, ensuring compliance with agreed standards and service levels. Act as a key contact for legacy-related enquiries, resolving issues and providing support to internal stakeholders, supporters and external partners. Support day-to-day financial administration, including income processing, payment queries, raising PO’s, receipting invoices and month-end activities. Ensure accurate and timely completion of Will Writing Service administrative tasks, ensuring accuracy and timely completion, including processing data, identifying & correcting data errors, resolving invoice queries and maintaining accurate records across systems. Identify opportunities to improve processes, enhance data quality and support continuous operational improvements across the team. Assist with shared team responsibilities, picking up core team tasks when required, e.g. to cover annual leave or sickness, and at particularly busy times

What are we looking for?

Excellent organisational skills with the ability to manage competing priorities in a busy environment. Strong attention to detail and a commitment to maintaining accurate records and high-quality data. Experience of financial administration and supporting financial processes. Excellent written and verbal communication skills with the ability to build effective stakeholder relationships. Strong IT skills, including extensive experience using Microsoft Office applications and CRM or database systems. Knowledge of GDPR and data protection requirements, alongside proven problem-solving skills and the confidence to take initiative. Our organisation values are designed to guide all that we do. Act with ambition, courage and determination Credible: Act with rigour and professionalism Human: Act to have a positive impact on people Together: Act inclusively and collaboratively We’re looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

Eligibility criteria

Internal candidates should ideally have completed their 6-month ‘getting started’ period before applying for other roles. You should also advise your current line manager at the point you make an internal application, or at the latest, at the point of being invited for an interview. All internal candidates applying for a secondment, must have: completed their getting started period discussed their intention to apply and gained approval to apply with their line manager been in their substantive (home) role for at least 6 months (this is only applicable if you have previously been on secondment) If you do not confirm that you meet these requirements, we will not be able to progress your application.

What will I gain?

We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.

Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do.

We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen. Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.

We’re the world’s leading cancer charity, dedicated to saving and improving lives with our research. We work to reduce the impact of cancer on people’s day-to-day lives through our research, influence and information. We are beating cancer – step by step, day by day. Our work means that people with cancer live better lives through earlier diagnosis and kinder, more effective treatments. Find a purposeful career that will empower you to grow and collaborate with like-minded experts.