Remote Donor Relations Executive – UK South

Cancer Research UK; England; Hybrid; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Benefits package

Home-based role

Job summary

Cancer Research UK is seeking a Relationship Executive to join the regional team and nurture individual, group and corporate supporter relationships. The role focuses on delivering excellent service predominantly over the phone to maximise in-year and lifetime value, and to transition supporters to Relationship or Legacy Managers as needed.

You will be the first point of contact for supporters in the South of England and Wales, travel for internal meetings, and contribute to building long-term

Qualifications

• Experience of providing excellent customer service.
• Strong communication skills, in both verbal and written form.
• Good listening skills to build relationships with supporters.
• Excellent organisation and time management skills.
• Attention to detail and experience of entering and managing data in a database system.
• Applicants must be willing to travel for internal meetings (approx. 2 per year).
• Home office space required.

Responsibilities

• Manage ongoing contact for low value to mid value and light touch relationships including individuals, fundraising groups and corporate organisations.
• Provide excellent customer service to support fundraisers via phone, mail and e-mail.
• Provide timely contact to supporters, providing reward, recognition, and fundraising materials as required.
• Identify supporters with high value potential or specific stewardship requirements across income streams and pass relationships to the Relationship Manager to maximise income and build long term relationships, including legacy journeys.
• Ensure supporter records are entered and maintained on systems and associated pipelines.
• Dealing with compliance enquiries to ensure supporters are compliant with Fundraising Regulator and Charity Commission regulations, up to date with CRUK policies and procedures, and operating in line with Institute of Fundraising best practice.

Skills

Customer service

Communication skills

Active listening

Organisation

Attention to detail

Data entry

Team collaboration

Regional travel

Job description

Cancer Research UK is seeking a Relationship Executive to join the regional team and nurture individual, group and corporate supporter relationships. The role focuses on delivering excellent service predominantly over the phone to maximise in-year and lifetime value, and to transition supporters to Relationship or Legacy Managers as needed.

You will be the first point of contact for supporters in the South of England and Wales, travel for internal meetings, and contribute to building long-term