Leeds-Based E-Billing Supervisor — Lead & Process Optimizer

Maples Group - Legal Services; Leeds; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Vacation packages

Professional development

Pension plan

Life insurance

Travel insurance

Mental wellness programme

Sports clubs

Job summary

The Maples Group in Leeds is seeking an E-Billing Supervisor to lead four E-Billing Administrators and an Onboarding Coordinator. You will report to the E-Billing Manager and drive performance, training, and process improvements across our billing workflows.

Ideal candidates bring prior E-Billing knowledge with supervisory experience, strong communication, and accuracy in data handling within a multi-currency environment.

Qualifications

• Prior E-Billing knowledge including supervisory experience.
• Excellent communication skills.
• Accounts department experience including reconciliation experience.
• Good IT skills and experience on financial applications.
• Process documentation, review and development.
• Strong query resolution skills and data input accuracy.
• Experience in a multi-currency environment is preferred.
• Experience in a shared service environment is preferred.
• Competent Excel and Word user.
• Self-motivated and proactive with a collaborative mindset.

Responsibilities

• Direct supervision of the e-billing team including workload distribution, training and development and ensuring superior customer service.
• Analyze team performance reviews, feedback and action planning for continuous improvements.
• Develop team skills to meet SLA targets and SMART objectives.
• Coordinate with Senior E-Billing Analyst to ensure timely invoice uploads and client billing requirements.
• Continuously improve E-Billing processes and workflows for efficiency.
• Analyze inventories and performance; develop dashboards to improve outcomes.
• Be the escalation point for Senior E-Billing Specialists and ensure prompt resolution.
• Challenge stakeholders and maintain strong working relationships.

Skills

E-Billing knowledge

Supervisory experience

Communication skills

Accounts reconciliation

Process documentation

Data entry accuracy

Multi-currency experience

Shared service experience

Team collaboration

Analytical mindset

Tools

Excel

Word

Job description

The Maples Group in Leeds is seeking an E-Billing Supervisor to lead four E-Billing Administrators and an Onboarding Coordinator. You will report to the E-Billing Manager and drive performance, training, and process improvements across our billing workflows.

Ideal candidates bring prior E-Billing knowledge with supervisory experience, strong communication, and accuracy in data handling within a multi-currency environment.