Leasing & Resident Experience Specialist

Ritz Recruitment

Loughton

On-site

GBP 21,000 - 29,000

Full time

5 days ago

Be an early applicant

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Job summary

Ritz Recruitment is seeking a proactive Leasing Associate to support a busy property portfolio. You will welcome residents and visitors, showcase apartments, and drive enquiries into bookings and leases.

The role focuses on delivering exceptional customer experiences, maintaining accurate records, and collaborating with teams to hit occupancy targets. A confident communicator with a hospitality mindset will thrive in this fast-paced environment.

Qualifications

Experience in a customer-facing sales role within hospitality, accommodation, leisure, membership, reservations, or a similar environment.
A proven ability to achieve sales targets and influence positive outcomes.
Outstanding customer service skills with a passion for exceeding expectations.

Responsibilities

Conduct property viewings and showcase apartments and amenities.
Engage with enquiries via phone, email, webchat, and in person.
Convert leads into appointments, bookings, and successful leases.
Follow up on applications, documentation, contracts, and payments.
Support occupancy targets through proactive sales activity and relationship management.
Provide a warm, professional, and welcoming front-of-house service.