Leasing Associate

Moda Living Ltd; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a vibrant and supportive team as a Leasing Associate in a dynamic London location. This role is perfect for individuals passionate about providing exceptional service and creating memorable experiences for residents. You will be the first point of contact for leasing inquiries, guiding potential residents through the leasing process, and ensuring a smooth transition into their new homes. With a focus on meeting lease-up targets and enhancing business revenue, this position offers the opportunity to make a significant impact while working collaboratively with a dedicated team. If you're energetic, proactive, and ready to take on a new challenge, this is the role for you!

Benefits

Birthdays off work

Discounts on leading global brands

Regular health checks

Access to subsidised mental health services

Qualifications

• Previous experience in residential property preferred.
• Excellent verbal and written communication skills are essential.

Responsibilities

• First point of contact for leasing administration enquiries.
• Manage tenancy applications and ensure a follow-up process.
• Consistently deliver Moda service standards to all residents.

Skills

Verbal communication

Written communication

Customer relations

Problem-solving

Sales negotiation

Multitasking

Education

Experience in residential property

Hospitality or private renting sector experience

Job description

LEASING ASSOCIATE
Moda, Embassy Boulevard, is looking for a Leasing Associate who will be responsible for meeting the lease-up targets and the ongoing re-let of apartments.

You will provide our residents with a positive and memorable leasing experience. Be part of a vibrant, effective and supportive team to ensure you smash your goals and deliver an exceptional level of service to all our residents. Interested? Keep reading...

THE ROLE

• First point of contact for leasing administration enquiries
• Follow up leads, register and understand individual’s rental requirements matching them to an available apartment
• Arrange viewings for all enquiries in a timely manner and provide a first-class experience tour, engaging all aspects of what Moda, Hove Central has to offer in line with brand values
• Manage tenancy applications from let agreed through to move in, ensuring a follow-up process on all applications and the vetting process is carried out
• Referencing progression including liaison with referencing provider and applicants
• Ensure accurate recording and processing of customer information, recording feedback for management reporting and use
• Manage and meet agreed KPI’s as set by the Leasing Manager, notifying broadband, utility suppliers, and council tax of new and ending tenancies for resident setup
• Coordinating inventory production, working closely with the Lettings Manager
• Escalate any end of tenancy charge disputes to the Lettings Manager
• Increase revenue through alternative investment streams, parking, and facility hire
• Work closely with the Lettings Manager to report on competitor analysis, resident service reports, and headline rent prices
• Actively drive sales and retention of resident’s service and effective negotiation of tenancy renewals
• Work collaboratively with the team to develop a ‘best in class’ delivery and operating procedures
• Consistently deliver the Moda service standards to residents and all visitors to the building

THE IDEAL CANDIDATE

• Previous experience in residential property (hospitality or private renting sector preferred)
• Excellent verbal and written communication and persuasion skills
• Excellent customer relations skills, a sense of humour, and plenty of energy and enthusiasm
• Pro-active, able to use initiative to enhance the reputation of the building and think outside of the box to increase business revenue
• Professional presentation, confident and outgoing in nature
• Well organised, ability to multitask, problem solve and work well under pressure
• A strong team player supporting all colleagues when required and confident to put forward suggestions and ideas
• Great understanding of the city, its people, culture, and social scene

BE MORE YOU
As part of the Moda family you’ll have access to a whole host of added benefits including:

• Birthdays off work
• Discounts on leading global brands
• Regular health checks and access to subsidised mental health and wellness services

If you’re up for the challenge, send us a copy of your CV with a supporting statement on how you meet the knowledge, experience, and skill set to [e-mail].

Think you're up for the challenge and want to show us what you're made of? Send us a copy of your CV and why you want to join Moda.