Floating Leasing Associate (12 month FTC)

TN United Kingdom; London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Leasing Associate for a 12-month fixed-term contract in London. This role is pivotal in providing outstanding service to residents, ensuring their needs are met and fostering a sense of community. You will engage with prospective residents through leasing tours, manage inquiries, and maintain accurate records while promoting a welcoming atmosphere. The company values innovation and commitment, offering flexible work options and a comprehensive benefits package. Join a team that prioritizes tenant experience and contributes to creating vibrant living spaces.

Benefits

Flexible and hybrid work options

Industry leading pension scheme

Private medical health benefit

Enhanced parental leave

Life assurance

25 days annual leave

Wellbeing leave

Health and wellbeing support

24/7 confidential Employee assistance programme

Discounted gym membership

Qualifications

• Previous work or property management experience is desirable.
• Ability to deal well with people and get them to feel comfortable quickly.
• Professional appearance and demeanor.

Responsibilities

• Provide exceptional service throughout all property operations.
• Conduct leasing tours and convert prospects to ongoing leases.
• Respond to resident concerns and ensure service satisfaction.

Skills

Customer Service

Property Management

Organizational Skills

Sales Skills

Fluency in English

Education

Experience in Hospitality or Retail

Basic Mathematical Skills

Tools

Microsoft Office

Job description

Social network you want to login/join with:

Floating Leasing Associate (12 month FTC), London

col-narrow-left

Client:

Lendlease

Location:

London, United Kingdom

Job Category:

Finance

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

4f7f91211fbe

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

col-wide

Job Description:

About us

Lendlease is a globally integrated real estate and investment group with core expertise in shaping cities and creating strong and connected communities Being bold and innovative characterises our approach and doing what matters defines our intent.

Our residences offer more than just a home. We create places people want to be, care about and feel connected to. Tenants are offered flexible leases and superior service, quality eco-conscious living and a sense of community through social connection and convenience.

The result is a build to rent/multifamily product centred on tenant experience to provide the best outcome for both our residents and leasing success.

The role

We are currently recruiting for a Leasing Associate on a 12 month fixed term contract. Our Leasing Associates offer our residents an exceptional service throughout all property operations; the customer is at the heart of what we do.

This job is for you if you are a self-starter, who is willing to make the commitment of time and energy it takes to reach the next level. Be fully invested in the assets he or she represents and demonstrate passion for Build to Rent that can only be described as contagious.

The Leasing Associates respond to plenty of emails and take plenty of telephone calls. You’ll work a varied schedule, as you conduct leasing tours with prospective residents, emphasize the community’s available apartment homes, and convert to ongoing leases to ensure the asset is fully occupied.

What will you do?

• Use a strong and professional greeting approved at the community. Paint “word pictures” to describe community to future residents and attempt to set an appointment with the prospect.
• Consistently and accurately track all traffic. Properly fills out Company Guest cards. Obtain phone numbers and request appointment from all telephone traffic.
• Effectively qualifies future residents, verifies applications, prepares, resident files, and related paperwork within 48 hours.
• Understands and accurately prepares all Company paperwork.
• Assists management in completing an accurate market survey.
• Promote a professional and courteous attitude with residents and peers.
• Attends to resident concerns, complaints or inquiries.
• Implement a professional and courteous attitude throughout all property operations.
• Promptly attend to resident complaints and/or comments. Instruct associates to show a caring attitude in their work.
• Make unsolicited calls to residents to ensure service satisfaction.
• Respond to all feedback from customers with corrective action.
• Conduct thorough move-in orientation and apartment inspection with new residents.
• Complete paperwork, prepare lease, sign lease. Accompany resident to view apartments.
• Flexibility to frequent change within property, office and company.
• Willing to cover other properties as needed, and as directed by Community Manager and/or Regional Manager.

You will bring

• Previous work or property management experience is desirable.
• We will also consider prior customer service experience either in hospitality or retail.
• Ability to deal well with people and get them to feel comfortable quickly.
• Professional appearance and demeanour.
• Good organizational skills.
• Ability to sell and promote the property.
• Ability to read and write English fluently and the ability to accurately perform basic to intermediate mathematical functions.
• Proficient in Microsoft Office.

What we provide

• Flexible and hybrid work options
• Industry leading pension scheme
• Private medical health benefit and dental plan options
• Enhanced parental leave
• Life assurance
• 25 days annual leave with the option to buy or sell additional days
• Wellbeing leave
• Health and wellbeing support and initiatives
• 24/7 confidential Employee assistance programme
• Discounted gym membership to over 2,500 gym’s nation wide

Want to find out more about our benefits? Click here.

Belong at Lendlease

We offer workplaces that unite diverse minds; where respect, equal treatment and equal opportunity are just the norm.

We are a disability inclusive employer. Click here to see our standard recruitment process. If you need any adjustment or changes to the process, email us to let us know if you have a preferred communication method.

We build careers, develop skills, and invest in people. Imagine what more you can do here.

Lendlease is committed to being a diverse and inclusive employer of choice by engaging, enabling and empowering our people. All qualified applicants will receive consideration for employment and we are happy to consider flexible working arrangements. Inclusion sets us all up for success and we particularly encourage applications from currently under-represented groups in our industry including those who self-identify as women, black, Asian, minority ethnic, lesbian, gay, bisexual, transgender and/ or disabled.