Leasing Associate - 12 month FTC

TN United Kingdom; London; Hybrid; GBP 25,000 - 40,000; Full time

Job summary

An established industry player is seeking a Leasing Associate for a 12-month FTC in London. In this dynamic role, you will engage with prospective residents, conduct leasing tours, and ensure the community remains fully occupied. Your responsibilities will include managing resident inquiries, tracking traffic, and preparing necessary paperwork. The company offers flexible and hybrid work options, a leading pension scheme, and comprehensive health benefits. If you are passionate about customer service and have a knack for property management, this opportunity is perfect for you!

Benefits

Flexible and hybrid work options

Industry leading pension scheme

Private medical health benefits

Dental plan options

Enhanced parental leave

Life assurance

25 days annual leave

Wellbeing leave

Health and wellbeing support

Discounted gym membership

Qualifications

• Experience in customer service, hospitality, or property management is desirable.
• Ability to read and write English fluently and perform basic to intermediate math.

Responsibilities

• Conduct leasing tours and respond to resident inquiries professionally.
• Track traffic accurately and manage resident paperwork efficiently.
• Attend to resident concerns and ensure service satisfaction.

Skills

Customer Service

Property Management

Organizational Skills

Sales Ability

Fluent English

Education

Experience in Hospitality or Retail

Property Management Experience

Tools

Microsoft Office

Job description

Social network you want to login/join with:

Leasing Associate - 12 month FTC, London

Client:

Deverell Smith Recruitment Ltd

Location:

London, United Kingdom

Job Category:

Finance

EU work permit required:

Yes

Job Reference:

a78df260333a

Job Views:

4

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

This is a 12 month FTC which could be extended.

The Leasing Associates respond to plenty of emails and take plenty of telephone calls. You'll work a varied schedule, as you conduct leasing tours with prospective residents, emphasise the community's available apartment homes, and convert to ongoing leases to ensure the asset is fully occupied.

What will you do?

• Use a strong and professional greeting approved at the community. Paint "word pictures" to describe community to future residents and attempt to set an appointment with the prospect.
• Consistently and accurately track all traffic. Properly fills out Company Guest cards. Obtain phone numbers and request appointment from all telephone traffic.
• Effectively qualifies future residents, verifies applications, prepares resident files, and related paperwork within 48 hours.
• Understands and accurately prepares all Company paperwork.
• Assists management in completing an accurate market survey.
• Promote a professional and courteous attitude with residents and peers.
• Attends to resident concerns, complaints or inquiries.
• Implement a professional and courteous attitude throughout all property operations.
• Promptly attend to resident complaints and/or comments. Instruct associates to show a caring attitude in their work.
• Make unsolicited calls to residents to ensure service satisfaction.
• Respond to all feedback from customers with corrective action.
• Conduct thorough move-in orientation and apartment inspection with new residents.
• Complete paperwork, prepare lease, sign lease. Accompany resident to view apartments.
• Flexibility to frequent change within property, office and company.
• Willing to cover other properties as needed, and as directed by Community Manager and/or Regional Manager.

You will bring

• Previous work or property management experience is desirable.
• We will also consider prior customer service experience either in hospitality or retail.
• Ability to deal well with people and get them to feel comfortable quickly.
• Professional appearance and demeanour.
• Good organisational skills.
• Ability to sell and promote the property.
• Ability to read and write English fluently and the ability to accurately perform basic to intermediate mathematical functions.
• Proficient in Microsoft Office.

What we provide

• Flexible and hybrid work options
• Industry leading pension scheme
• Private medical health benefit and dental plan options
• Enhanced parental leave
• Life assurance
• 25 days annual leave with the option to buy or sell additional days
• Wellbeing leave
• Health and wellbeing support and initiatives
• 24/7 confidential Employee assistance programme
• Discounted gym membership to over 2,500 gyms nationwide