Leasing Associate - Mandarin/Cantonese Speaking (Summer FTC)

Get Living London Limited; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Eine innovative Firma sucht einen Leasing Associate, der Mandarin oder Kantonesisch spricht, um das Team in London zu verstärken. In dieser Rolle sind Sie das Gesicht des Unternehmens und spielen eine entscheidende Rolle bei der Vermietung von Wohnungen. Sie bieten potenziellen Kunden einen herausragenden Service und begleiten sie von der ersten Anfrage bis zum Einzug. Diese Position erfordert eine starke Kundenorientierung, Verhandlungsgeschick und die Fähigkeit, in einem dynamischen Umfeld zu arbeiten. Wenn Sie leidenschaftlich daran interessiert sind, Menschen zu helfen, die perfekte Wohnung zu finden, und in einem engagierten Team arbeiten möchten, ist dies die ideale Gelegenheit für Sie.

Qualifications

• Erfahrung im Kundenservice und im Leasing, vorzugsweise im Build to Rent.
• Bilingual in Englisch und Mandarin/Cantonese mit hervorragenden Kommunikationsfähigkeiten.

Responsibilities

• Vertreten von Get Living und Gewährleistung eines hervorragenden Kundenerlebnisses.
• Erreichen und Übertreffen von Verkaufszielen für Preise und Belegung.

Skills

Kundenservice

Verkaufserfahrung

IT-Kenntnisse

Bilingual (Englisch und Mandarin/Cantonese)

Verhandlungsfähigkeiten

Education

Erfahrung im Leasing

Verständnis des Verkaufszyklus

Tools

CRM-Systeme

Microsoft Office Suite

Job description

Leasing Associate - Mandarin/Cantonese Speaking (Summer FTC)

Overall Purpose

The Leasing Associate acts as the face of Get Living and plays a key role in the commercial performance of Get Living neighborhoods, ensuring targets are met to keep all neighborhoods optimally occupied. They guide prospective clients from initial enquiry through to move-in, providing high-standard customer service.

This is a full-time, fixed-term contract starting May/June and ending in October. The role is on-site at our East Village neighborhood, working 40 hours per week, including Saturdays on a rota basis.

Key Relationships

Internal: Residents, Resident Managers, Resident Enquiries team, Customer Hub, estates teams.

External: Estates teams, third-party suppliers, prospective clients.

Key Responsibilities & Accountabilities

• Represent Get Living to current and prospective clients, ensuring an exemplary experience from enquiry to move-in and beyond.
• Achieve and exceed sales goals for pricing, occupancy, and revenue, contributing to team quotas.
• Qualify enquiries and match client requirements to available homes.
• Negotiate moves, upgrades, transfers, and renewals with residents and applicants.
• Manage diary for tours and other responsibilities, guiding prospective clients and promoting the benefits of Get Living homes.
• Utilize IT systems/software effectively to benefit residents and teams.
• Document the leasing journey using CRM systems.
• Monitor property listings online, ensuring accuracy on the Get Living website and Rightmove.
• Encourage clients to view Get Living’s unique, service-oriented renting approach.
• Gather documentation efficiently from clients to facilitate smooth handovers to the Customer Hub.
• Deliver outstanding customer service at every interaction.
• Build positive relationships within the neighborhood and with central teams.
• Seek opportunities for personal improvement and development.
• Drive personal success and motivate others to achieve goals.
• Participate in relevant training and keep knowledge up-to-date.
• Ensure compliance with relevant legislation.
• Participate actively in resident events.

Qualifications & Experience

• Proven customer service experience.
• Experience in a leasing role; Build to Rent experience is a plus.
• Understanding of the sales cycle.
• IT literate, with experience using CRM tools and Microsoft Office suite.
• Bilingual in English and Mandarin/Cantonese.
• Excellent verbal and written communication skills.
• Ability to adapt in fast-paced environments.
• Self-motivated and driven.
• Strong team player.

Get Living Commitment

Diversity & Inclusion

We are committed to diversity and equal opportunity employment. All qualified applicants will be considered regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Health and Safety

Get Living ensures a safe environment for all employees, residents, and visitors, promoting health and safety through training, information, and ongoing risk management.

ESG

We lead and promote ESG initiatives, continuously seeking ways to improve sustainability.