Learning Resource Centre Supervisor

RICHMOND UPON THAMES COLLEGE; Twickenham; On-site; GBP 26,000 - 34,000; Full time

Job summary

Richmond upon Thames College is seeking a proactive Learning Resource Centre supervisor for the Richmond Campus. You will lead the Learning Resource Centre team, coordinate study skills and e-Resources training, and ensure a welcoming, resource-rich learning environment for 16–18 year olds and staff.

You will manage enquiries, support access to online resources, databases and print resources, and maintain strong communication across the college.

Qualifications

• Excellent communication and inter-personal skills.
• Good working knowledge of IT.
• Experience in a busy, customer-focused environment.
• Confidence with 16–18 year olds and ability to manage behaviour to maintain a positive learning environment.

Responsibilities

• Supervise Learning Resource Centre staff and support the Centre Manager.
• Coordinate delivery of study skills and e-Resources training for students across the curriculum.
• Develop and maintain access to engaging learning resources and spaces to meet curriculum needs.
• Handle enquiries from students and staff at service desks, by email and telephone.

Skills

Customer service

Team leadership

Communication

Tools

IT literacy

Job description

Do you have excellent customer service and leadership skills? Would you enjoy working with young people in a learning environment?

We are looking for a positive, pro-active team member to provide support to our students through the work of the College's Learning Resource Centres at our Richmond Campus.

You will play a key part in ensuring the Learning Resource Centre is a suitable learning environment at all times.

The role includes the supervision of Learning Resource Centre staff and the development of the centre to meet the needs of students and staff, and to support the Learning Resource Centre Manager. The post holder will coordinate the delivery of study skills and e-Resources training for students across the curriculum.

You will maintain and develop access to engaging, appropriate and relevant learning resources and learning spaces, meeting the needs of curriculum staff and supporting development of information literacy and study skills.

You will handle enquiries from students and staff on busy service desks and by email and telephone, and assist students on using online resources, databases and print resources.

Together with excellent communication and inter-personal skills, you should have good working knowledge of IT and experience gained in a busy, customer-focused environment. You will have the confidence to address young people aged 16-18 and manage behaviour effectively to maintain a positive learning environment.

Richmond upon Thames College is part of the Harrow, Richmond and Uxbridge College Group (HRUC) and is one of London's most successful Further Education Colleges providing education and training to 16-19 year old's and adults from across Richmond, London and Surrey, for over 80 years. We have opened a new building in 2020 and a brand-new technology-focused STEM Centre in 2024.